Senior Area Manager Full Time NEW

Responsible for supporting the delivery of soft services across Yorkshire or North East & Scotland ensuring high operational standards and full adherence to customer terms of business, service level agreements, and industry regulations. This role provides flexible regional support, covering gaps such as annual leave, sickness, vacancies, and periods of increased operational demand within the field based operations teams.

Working under the direction of the Head of Commercial Cleaning, the role also supports contract mobilisations and demobilisations across the Floorbrite Group, ensuring smooth and compliant transitions for new and exiting contracts.

Acts as a motivational and supportive leader to Service Delivery Teams, promoting Floorbrite values and ensuring consistent delivery of first-class service through clear communication, guidance, and day-to-day operational support.

Responsibilities

Strategic Leadership

▪ Support in delivering a defined “Service Delivery Strategy” supporting the field based operations teams across the portfolio

▪ Providing a proactive service that delivers a positive client/resident experience

▪ Consistently providing a professional and timely service to all contracts

▪ Adding the ‘wow’ factor by delivering a service that goes the extra mile

▪ To manage an “added values” initiatives in line with Floorbrite ethos

People Leadership

▪ Motivational leadership and effective delegation and handovers

▪ To lead by example

▪ To provide clarity and set expectations

▪ To encourage and empower the team to be their best and achieve their best

▪ To be an effective communication channel between your team and other working disciplines

Performance and conduct management

▪ To monitor and review all areas of your work activities and relationships, seeking and giving effective feedback in order to identify areas of improvement.

▪ To escalate and manage underperformance in a timely and consistent manner in accordance to company capability procedure

To monitor progress and quality of your team’s outputs ensuring:

▪ Service levels are set, implemented, and monitored

▪ Proactive auditing and supervision

▪ Action on all hotspot areas and senior management/client audits

▪ Effective workforce planning and shift cover

▪ Staff development, upskilling and cross-training

▪ To chair formal meetings such disciplinary, grievance and absence review hearings in accordance with company procedure

To proactively manage absence with the aim to reduce related impact by:

▪ Identifying trends and analysing roots cause

▪ Taking appropriate action in accordance with company procedure

▪ Promoting well-being

To manage the use of and ensure compliance with appropriate business processes and procedures in relation to:

▪ Staffing levels and resource planning

▪ Recruitment, selection, probation, and retention

▪ Onboarding, induction, training, objective setting, and development plans

▪ Absence management including reporting, analysis, and escalation.

▪ Management of mobile operatives and regional supervisors

Operational excellence

▪ To be responsible for contract compliance in terms of specification, KPIs and other commercial matters.

▪ To be responsible for formal client meetings and reporting in line with the agreed format.

▪ Keep up to date with legislation and best practices.

▪ To mobilise new contracts as and when required in line with the mobilisation plan.

▪ To respond promptly and authoritatively to all queries from clients, residents, staff, support services and contractors, in accordance with the agreed escalation procedure

Compliance and Risk Management

▪ To ensure compliance with corporate and site-specific health and safety plans.

▪ To ensure every incident/occurrence/event is logged meticulously as guided by operating procedures

▪ To maintain absolute confidentiality of any information obtained on the company and its personnel

▪ To manage the use of and ensure compliance with appropriate business processes and procedures in relation to:

▪ Health and Safety and Environmental

▪ GDPR

▪ Equipment and materials

What skills & experience you’ll bring to the team

▪ Relevant managerial experience

▪ Strong written and verbal communication skills

▪ Strong organisational skills

▪ Experience in planning and progressing work following processes and procedure with minimum referral to senior management

▪ Ability to work calmly and authoritatively under pressure, and to guide others’ actions

▪ Ability to adapt work/tasks at a short notice working in a fast-paced environment

▪ Experience of delivering a high degree of customer service to multiples clients/residents

▪ NVQ in cleaning support services – Desirable

▪ IOSH Managing Safely Qualification- Desirable

▪ GCSE standard in Maths and English

▪ Full Driving Licence

▪ Must be willing to undergo DBS clearance