Senior Administrator Full Time

About the Job

We are seeking an experienced Senior Administrator to play a pivotal role in ensuring the smooth, efficient and professional running of our administrative operations within our practice. Acting as a central coordination point across service lines, this is lead role supporting fee-earning teams, enhancing client experience, and driving consistency in our administrative standards.

This is a senior operational support position requiring a high degree of organisation, discretion and initiative, alongside the ability to manage competing priorities within a fast-paced professional services environment.

Key Responsibilities

Operational Management

• Oversee day to day administrative operations across the office or designated hub
• Act as a senior point of contact for administrative queries and escalations
• Implement and maintain consistent administrative processes, systems and standards
• Support continuous improvement initiatives to enhance efficiency and service delivery
• Allocate work effectively to ensure timely and accurate completion of tasks
• Manage client communications, ensuring responsiveness and attention to detail
• Coordinate meetings, events and client interactions to a high standard
• Support fee earners with administrative tasks including document preparation and formatting, engagement letters and client onboarding documentation, filing, record keeping and compliance documentation
• Assist with billing processes, timesheet management and workflow tracking.
• Maintain and optimise use of practice management systems and CRM platforms
• Oversee office logistics including suppliers, equipment and workspace management
• Support health and safety compliance and policies
• The postholder will be expected to act reliably, responsibly and flexibly undertaking any additional tasks required that fall within the scope and level of the role. This includes covering on the reception when required

People Management and Development

• Recruit, mentor, and develop administrative staff.
• Conduct performance management and appraisals.
• Build high-performing and collaborative teams.
• Manage workload allocation and resource planning

Candidate Profile

• Exceptional organisational and time management skills.
• Strong written and verbal communication, with high attention to detail.
• Advanced proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to manage multiple priorities and work under pressure.
• Strong sense of ownership and pride in delivering high-quality work.

Experience

Essential

• Experience of supporting multiple stakeholders, including senior professionals or partners
• Proven ability to coordinate workloads and support junior team members
• Experience with practice management systems or CRM platforms.

Desirable

• Demonstrable experience in a senior administrative role within a professional services environment
• Familiarity with regulatory or compliance-driven environments