Sales Support Advisor Full Time

Full time, Permanent

£26,545.50 per year (OTE of up to £28,000 to £33,000 per year including uncapped commission) plus various company benefits

Working under the guidance of our Customer Service Manager Lou, and team leaders Cadni and Sam, you’ll become an essential part of our contact centre team. Your hard work and contributions will play a key role in delivering outstanding service and support to our customers.

Join a team that’s pioneering the smart way to better health, where your work empowers millions to take control of their wellbeing.

What can we offer you in return? *

Balance & Support

• Annual Leave – Starting with 23 days, increasing to 25 after one year, and rising by one day each year up to 28 days (dependant on contracted hours)
• Company Sick Pay Scheme
• Enhanced Family Leave

Learning & Development

• Apprenticeship Schemes
• Career Development Opportunities
• Bluecrest Academy for Aspiring Managers
• Leadership Development Programme
• 24/7 Learning Library – accessible for everyone!

Financial & Lifestyle

• Salary exchange pension
• Generous uncapped commission structure. Our current Sales Advisors are earing an OTE of anything from 28,000 – £33,000 per year including commission)
• Employee Charity Sponsorship Scheme
• Retail and Leisure Discounts
• Home Office Allowance
• Sophos @Home Protection
• Employee Assistance Programme

Health & Wellbeing

• Discounted Gym Membership
• Cycle to Work Scheme
• Four Free Health Assessments per year for yourself, family or friends
• 50% Off Additional Health Tests
• Life Insurance
• After qualifying period & subject to terms and conditions and/or eligibility.

Responsibilities

• Managing inbound sales enquiries from customers, across B2B, B2C and our Strategic Partners via multiple channels (email, telephone, direct mail, live chat, etc) and identify opportunity to personalise our products.
• Making outbound calls to previous B2C customers via an automated dialler, encouraging them to utilise our services.
• Making outbound calls to previous B2B customers via at automated dialler, encouraging them to utilise their employee benefit.
• Making outbound calls to previous B2C customers to offer the opportunity to sign up for our subscription service.
• Taking accountability and achieve all required customer interaction SLAs.
• Taking accountability and achieve all current sales KPIs.
• Being open and proactive to coaching, feedback and sales skills training.
• Achieving an industry standard of Quality Assurance score of 95%
• Adhering to ISO 9001 and internal sales policies
• The above is not an exhaustive list of duties and responsibilities, and the post holder is expected to undertake other duties appropriate to the role as may be reasonably required.

The hours…

• Full time, Permanent
• 37.5 hours per week
• These hours can fall any days between Monday and Sunday
• Monday to Friday working hours, any times between: 7am – 8pm
• Saturday and Sunday working hours, any times between: 8am – 5.30pm
• Weekends are rotational: you may find yourself working 2/6 weekends
• Hybrid – 1 day per week in the office

What We Would Like To See From You..

Desirable

• Previous experience in a contact centre sales-focused role, either Inbound or Outbound.
• Dynamic and performance/results-orientated individual.
• Previous experience working within a commission-based role
• Proficient is use of Microsoft Office tools
• Excellent sales/persuasion and negotiation skills
• Able to demonstrate skill in objection handling
• Interest in health care is desirable

Essential

• The capacity to listen attentively to the customer and identify any package tailoring opportunities that meet the customer’s needs.
• Demonstrable experience working towards targets and KPI’s in previous roles
• Flexibility to adapt to different customer types and communication styles, in a fast-paced environment.
• Strong empathy and ability to read customer emotions and act on these accordingly
• Ability to build quick rapport with customers and pick up on conversational cues
• Ability to pitch the benefits and main USP’s of our product and packages
• Able to demonstrate resilience when faced with objections and complaints
• Excellent verbal and written communication skills.
• Strong Planning and organisational skills
• Comfortable to work to own initiative in a remote setting
• Works well in a team environment
• Professional telephone manner
• Personal integrity and pride in work
• Able to be flexible and adapt to all customer situations and correspondence; sales, service, mail, chat, telephone, email
• Ability to work well under pressure
• Please note: All roles at Bluecrest Wellness will require a satisfactory criminal record check as part of our onboarding process

Ready to Take the Next Step?

If you believe your skills, experience, and enthusiasm could make a real impact here at Bluecrest and you’re looking for a place where you can truly belong, we’d be thrilled to hear from you.

Once we’ve reviewed your application, if it feels like a great match, one of our recruitment team members will be in touch for an initial chat. It’s a chance for us to get to know you better, and for you to ask any questions you might have about the role, the team, or life at Bluecrest.

We’re excited to learn more about you!

Everyone is Welcome

We are committed to fostering an environment where everyone is treated with dignity and equality, regardless of background, identity, or circumstance.

Our employment practices are firmly rooted in the principles of diversity, equity, and inclusion and all employment decisions are based on merit, role requirements and the evolving needs of our organisation. We believe that a diverse workforce brings fresh perspectives, drives innovation, and strengthens our ability to serve our community with compassion and excellence.

Our mission is to build inclusive, collaborative teams where every individual feels valued, supported, and empowered to thrive. We celebrate individuality and encourage every team member to bring their whole self to work – because when people feel they truly belong, they do their best work.

This commitment is not just part of our policy – it’s part of our purpose. It reflects who we are, how we lead, and how we grow together.

Other Info

• Please note that this role is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001. As such, all convictions, cautions, and bind-overs-including those considered ‘spent’-must be disclosed as part of the application process.
• We kindly ask recruitment agencies not to contact us regarding this vacancy. We are committed to managing our recruitment directly and appreciate your understanding.
• Any personal information you provide will be handled in accordance with our company’s Privacy Policy, ensuring your data is treated with care and respect.
• Please be aware that we are currently unable to offer visa sponsorship for this position