Sales Development Co-Ordinator Full Time NEW

We’re the UK’s leading manufacturer of decorative surfaces and laminate worktops, making more than 100,000 each month. Based in Shildon, County Durham, we’ve been going since the early nineties, but our history goes much farther back.

We’re proudly part of Wilsonart Engineered Surfaces, driven by a mission to create surfaces people love, with service they can count on, delivered by people who care.

Together we’ve enjoyed 60 years of innovation, design and production of beautiful surfaces with no intention of slowing down. Wilsonart Engineered Surfaces was grown from a little company called Ralph Wilson Plastics founded in Temple, Texas, USA in 1956. The rest, as they say, is history.

Responsibilities

About the Role

To ensure that a relationship is maintained with our retailers by establishing their needs in replenishing their point of sale in order for sales to grow across all ranges within the Wilsonart UK Portfolio. Whilst doing this it is also vital to be looking for upsell opportunities by pushing displays, new point of sale stands, samples and brochures to enable retailers and end users to see the full range of products available in the Wilsonart range.

The role is predominantly outbound focused and requires cold calling to ascertain new leads for the sales team to build business.

Principal Elements

• Making outbound calls to retailers to discuss core products in Wilsonart UK ranges, converting retailers over to Wilsonart UK products, ensuring that samples, stands and brochures are up to date and arrange for new stands and replacements when required
• Cold calling for new business leads
• Upselling showroom displays
• Supporting new product launches by pushing out stands, brochures and displays
• Gain Market and competitor information during outbound calls
• Receiving the overflow inbound calls from end users looking for product advice, display information and reseller information and advising accordingly
• Receiving the overflow inbound calls from installers requesting technical advice and providing basic installer information
• Collate information to complete admin tasks following calls with retailers

Qualifications

• Eligible to work in the UK
• Minimum 2 Years Cold calling experience
• Minimum 2 Years Customer Service experience

Incentives

• Enhanced Pension
• 25 days Annual leave plus Bank holidays
• Employee Assistance Programme including wellbeing
• Death in Service Benefit
• Income Protection Benefit
• Company Sick Pay
• Free on site secure parking
• Employee Purchase Scheme

Your Contact Person

Helen Richardson

Wilsonart Ltd | Lambton Street Industrial Estate, Shildon, County Durham, DL4 1PX | helen.richardson@wilsonart.co.uk