Sales and Client Support Analyst Full Time NEW

Sales & Client Support Analyst – Global Markets (Milan Desk Support | Multi-Asset Coverage | a minimum of 6-18 months of experience

Location: London / Hybrid (with international desk coverage)

Division: Global Markets | Sales & Client Support

About the Role

We are seeking a dynamic and detail-driven Analyst to join a fast-paced Global Markets environment, supporting the Milan Sales Desk while contributing to a truly international client support function.

This is a high-exposure role at the heart of client transaction management, where you will gain end-to-end visibility of the trade lifecycle across multiple asset classes, with a strong focus on Fixed Income and Derivatives.

You will play a key role in ensuring the accurate processing, monitoring, and settlement of transactions, while supporting regulatory obligations and delivering a high-quality client experience across internal and external stakeholders.

This is an excellent opportunity for someone looking to build a deep, cross-asset operational and client-facing skillset within a global investment banking environment.

What You’ll Be Doing

Client & Sales Desk Support

• Provide dedicated support to the Milan Sales Desk, ensuring accurate system booking and representation of Italian Global Markets transactions
• Build strong relationships with Sales teams across Milan, London, Dubai, and Paris to support business flow and client pipeline visibility
• Act as a key point of contact for transaction-level queries and client servicing needs

Trade Lifecycle Management

• Manage the full post-trade lifecycle from pre-matching through to final settlement (T+1 focus)
• Ensure accuracy across confirmations, settlements, and reconciliations
• Monitor and resolve breaks or discrepancies in a timely and controlled manner

Regulatory & Operational Controls

• Support local regulatory reporting requirements for the Milan business
• Ensure adherence to internal controls, operational standards, and risk mitigation frameworks
• Support onboarding of new business lines through governance processes (NPNA / NST etc.)

Cross-Functional Collaboration

• Work closely with Front Office, Sales, Operations, Risk, Compliance, IT, and other internal teams
• Act as a communication bridge between centralized operations (Paris) and front-line desks
• Respond to internal stakeholder requests with accuracy and efficiency

Cross-Asset & Multi-Product Exposure

• Gain exposure across Fixed Income, Equity Derivatives, GSF, Treasury, and Islamic Finance products
• Develop a strong understanding of client expectations and product-specific trade flows

Continuous Improvement & Risk Awareness

• Identify process inefficiencies and contribute to operational improvements
• Strengthen controls and reduce operational risk through proactive issue resolution
• Support continuous cross-training across asset classes within the team

What We’re Looking For

Essential Requirements

• Fluent Italian speaker (essential – direct support for Milan Sales Desk)
• Experience or strong interest in Fixed Income and Financial Markets operations
• Understanding of post-trade processes and trade lifecycle management
• Strong communication skills with ability to engage confidently across Front Office and Operations teams

Core Skills

• Strong analytical and problem-solving ability
• High attention to detail and control-oriented mindset
• Ability to manage multiple priorities in a fast-paced environment
• Strong interpersonal skills with confidence in stakeholder management
• Proficiency in MS Office (Excel, Outlook, Word); familiarity with trade platforms is an advantage

Personal Attributes

• Proactive, adaptable, and comfortable working independently
• Collaborative mindset with a strong team orientation
• Resilient under pressure with strong time management skills
• Curious mindset with a desire to understand cross-asset products and processes
• Continuous improvement mindset – always looking for better ways of working

Why Join Us

This role offers the opportunity to:

• Build deep expertise across multiple asset classes and markets
• Gain international exposure across key financial hubs (Milan, London, Paris, Dubai)
• Work closely with Front Office Sales teams in a highly visible client support function
• Develop a full understanding of the trade lifecycle in a global investment banking environment
• Be part of a collaborative and high-performing Global Markets team