Robotics Service Operations Coordinator Full Time

About Killis

Killis are a family-run business of around 85 employees, based in Handsworth, Sheffield, and proud of the close-knit, supportive culture we’ve built. As industry leaders in the deployment and hire of autonomous robotic cleaning systems, our vision is to become the most trusted supplier of exceptional cleaning products, equipment and services in the UK. With a dedicated team of robotics engineers and field technicians operating nationwide, we are seeking a technically minded Operations Coordinator to manage the end-to-end logistics of our robotic fleet scheduling and field service operations.

The Role

You will act as the operational hub for our robotics service team, ensuring the efficient coordination of field deployments, preventative maintenance scheduling, and service call management. You will be responsible for maintaining data integrity across our service management platforms, supporting SLA compliance, and ensuring robotic units are technically prepared for deployment. Actively monitoring and having a proactive approach to resolve issues before they arise. 

This role suits a detail-oriented individual with strong logistical awareness, a solid understanding of UK geography for route optimisation, and the ability to work autonomously in a fast-paced technical environment. We’re committed to your development, you’ll have access to ongoing training and genuine opportunities to grow your career as our business continues to expand.

Key Responsibilities

• Manage inbound technical service requests via phone and email, triaging and allocating to the appropriate engineering resource
• Plan and optimise engineer workflows and field routes to maximise operational efficiency
• Conduct pre-deployment technical inspections on robotic units to ensure operational readiness prior to dispatch
• Maintain accurate inventory control of spare parts and consumables within the service department, recorded via our service management software platforms
• Ensure data accuracy and system integrity across all service management software
• Coordinate cross-functionally with sales, parts, warehouse, and technical teams to ensure seamless service delivery
• Monitor and maintain Service Level Agreements (SLAs) with clients, proactively managing expectations and escalations
• Support procurement of spare parts and consumable components

Required Skills & Experience

• Prior experience in a field service coordination, logistics, or engineering support environment
• Experience with service management or ERP software systems, familiarity with platforms such as Protean or similar is desirable but not essential, as full training will be provided
• Ability to perform hands-on pre-delivery equipment inspections and basic technical assessments
• Strong analytical and data management skills with high attention to detail
• Proficient in route planning and UK geographical logistics
• Excellent written and verbal communication skills for both client-facing and internal stakeholder engagement
• Proactive and solutions-focused with the ability to manage multiple priorities independently

Compensation & Benefits

• From £30,000 per annum 
• 33 days annual leave (inclusive of bank holidays)
• Medicash health scheme
• Perks at Work employee benefits platform
• Free on-site parking
• Company referral programme
• Sick pay & employee discount scheme
• Ongoing training and career development support

Hours: 40 hours per week, Monday to Friday.

Location: On-site — Handsworth, Sheffield

Why Join Killis? We’re a growing business with big ambitions, but we haven’t lost the family feel that makes Killis a great place to work. You’ll be joining a team that values collaboration, takes pride in what it does, and supports one another to succeed. If you’re looking for a role where your organisational and technical skills will make a real impact — and where there’s room to grow with the company — we’d love to hear from you.