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About The RoleAt Holland & Barrett, we’re on a mission to make health and wellness a way of life for everyone. As Europe’s leading health and wellness retailer, we combine over 150 years of trusted expertise with bold ambition for the future.We’re looking for a Retention Analyst to join our Customer Growth Analytics team and help shape how we engage, retain and understand our customers. You’ll work at the heart of CRM, loyalty and lifecycle marketing — turning data into meaningful insights that improve customer experiences and support long-term growth.This is an exciting opportunity to work with modern tools, collaborate across teams and make a visible impact in a business going through major transformation.Location & working arrangementLondon, UK | Full TimeWe offer hybrid working, with an expectation that you’ll be present at our London office for a minimum of 2 days per week.What You’ll Be DoingPartnering with CRM, Loyalty and Marketing teams to understand customer behaviour and retention trendsBuilding clear, impactful dashboards and reports that support business decisionsAnalysing campaign performance, customer journeys and loyalty programme engagementWriting SQL queries to extract, transform and analyse large datasetsSupporting A/B testing and post-campaign analysis to improve customer engagementCollaborating with analysts, BI developers and product teams to deliver data-led solutionsContributing to sprint planning and analytics delivery across projectsContinuously developing your skills with support from experienced colleagues and a modern analytics environmentKey RequirementsExperience working in a data or analytics role, ideally within CRM, loyalty or marketing analyticsStrong SQL skills and confidence working with large datasetsThe ability to translate data into clear, actionable insights for different audiencesExperience building dashboards and visualisations, ideally in Metabase or similar toolsA collaborative approach and confidence working with cross-functional teamsStrong organisation skills and the ability to manage priorities independentlyA degree in a quantitative subject such as Mathematics, Statistics, Economics, Engineering or Computer ScienceWhat We OfferWellbeing & Lifestyle BenefitsHealth Cash Plan Life AssuranceIncentive Scheme – Based on company & personal performanceVirtual GP Private Medical careFREE at-home blood test kit Holiday Purchase option Pension Contribution schemeAccess to ‘Wellhub’ with gyms, studios and wellbeing apps Discounts & Savings25% Colleague Discount with FREE Standard Delivery Exclusive Discounts from a wide range of partners £/€50 Annual Product Allowance to spend in store Learning & DevelopmentAccess to a variety of learning opportunities, including Level 2-5 Apprenticeships, Workshops and our Digital Learning Library AND MORE! About Holland & BarrettFor over 150 years, Holland & Barrett has been trusted to support people on their wellness journeys. Today, we’re Europe’s leading health and wellness retailer, helping millions of customers make healthier choices every day through expert advice, high-quality products and personalised support.We’re building a business where every body feels seen, supported and empowered to live well.Inclusion & accessibility statementAt Holland & Barrett, we value diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds, experiences and perspectives.If you need any adjustments or support during the recruitment process, please let us know — we’ll be happy to help.
