Retail Business Consultant Full Time NEW

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Role: Senior Business Consultant – Retail Fashion

Location: London

Contract: Permanent

Mode of Working: Hybrid

Are you looking to leverage your skills in Retail Domain?

We have a great opportunity for you – Senior Business Consultant – Retail Fashion!

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve – our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Build strong relationships with a diverse range of stakeholders.
• Gain access to endless learning opportunities.
• Work closely with the range of teams within the business to bring products to life.

The Role

As a Senior Business Consultant – Retail Fashion, you will be responsible to help our clients lead through this complexity, we are expanding our senior leadership bench with a heavy‑hitting Senior Business Consultant who will serve as the right hand to our FBH Partner, a figure widely respected across the industry for shaping executive thinking, influencing market direction, and leading some of the most iconic transformation programmes in retail. If you are motivated by the opportunity to operate at Partner-level, influence retail boardrooms, architect enterprise-scale change, and deliver meaningful, measurable value across some of the most recognisable retail brands in the world, this role is your platform.

You will play a pivotal role in the origination, shaping, leadership, and successful execution of transformation programmes that span digital, supply chain, merchandising, store operations, commercial strategy, and customer experience. You will apply your deep fashion retail domain knowledge, grounded in merchandising and supply chain excellence and your consulting toolkit to bridge strategy into operational reality. You will serve as a senior voice of credibility, creativity and discipline, ensuring our clients’ transformation ambitions convert into real-world results.

This is a role for someone who can confidently operate as a future Partner, combining thought leadership, governance strength, commercial acumen, and the ability to inspire and mobilise diverse teams towards shared outcomes.

Your responsibilities:

1) Enterprise Transformation Leadership

In collaboration with the Partner, you will:

• Co‑lead major enterprise transformation programmes, spanning commercial strategy, digital enablement, supply chain redesign, operating model evolution, and large‑scale organisational change.
• Translate business strategy into clear, practical, executable roadmaps with a strong link to P&L impact, customer outcomes, cost-to-serve, inventory efficiency, sustainability goals and operational performance.
• Provide day-to-day executive leadership, bringing structure, direction and momentum to multidisciplinary teams across consulting, client colleagues, technology partners and external vendors.
• Deputise for the Partner in steering committees, C-suite engagements, board sessions, partner-level reviews, and client investment discussions.
• Shape programme architecture, delivery sequencing, governance frameworks and the overarching transformation logic.

2) Client Development & Market Impact

• Serve as a trusted advisor to C-suite leaders (CEOs, COOs, CCOs, CTOs, CPOs, Chief Merchants), helping them navigate complex strategic decisions with clarity and conviction.
• Co‑own origination efforts, identifying whitespace opportunities and shaping proposals that articulate compelling value propositions and executable pathways.
• Lead or contribute to industry thought leadership including articles, point‑of‑views, conference engagements, and roundtable events, positioning our practice as the go‑to authority for Retail Fashion transformation.
• Build and nurture long‑term client relationships that lead to multi‑year strategic partnerships.

3) Proposition & IP Development

• Strengthen and expand our proprietary fashion transformation frameworks, with specialism in omnichannel strategy, merchandising modernisation, supply chain resilience, inventory optimisation, customer experience transformation, and commercial performance improvement.
• Codify best practices, diagnostic tools, accelerators, and methods drawn from your industry and consulting experience.
• Contribute to our “Next Gen Fashion Retail” propositions, ensuring our practice evolves ahead of market demand.

4) Delivery Governance & Risk Leadership

• Design and manage robust governance structures ensuring visibility, alignment and accountability across complex, multi‑workstream programmes.
• Take ownership of risk identification and mitigation, stepping into challenging situations with a cool head and a structured approach.
• Lead assurance and health-check reviews at critical programme milestones, ensuring benefits remain protected, obstacles are addressed early, and delivery teams remain aligned to strategic intent.
• Provide clear, executive‑level insights on programme health, risks, dependencies, trade-offs and change readiness.

5) People Leadership & Culture

• Build, coach and inspire high‑performing teams across consulting, client staff and blended delivery models.
• Be a role model for generosity of spirit, intellectual curiosity, and professional excellence.
• Elevate the capability and confidence of future leaders through mentoring, feedback, career guidance and structured development.
• Champion new ways of working across agile, hybrid, cross‑functional and multi‑geography teams.

6) Financial & Commercial Management

• Manage programme commercials, ensuring profitable delivery, appropriate phasing of costs, and transparent financial reporting.
• Shape engagement models and commercial structures that ensure win-win client outcomes.
• Contribute to the long-term P&L growth of the Retail Fashion practice.

Fashion-Specific Impact Areas

You will bring a fashion retail lens to everything you do.

Omnichannel & Digital Commerce

• Shape omnichannel strategies that balance customer experience with economic sustainability.
• Define integrated digital and store experiences, fulfilment models, returns strategies and service architecture.

Merchandising Excellence

• Modernise end‑to‑end merchandising processes across planning, buying, assortment, pricing and in-season trading.
• Introduce advanced analytics, tools and automation to unlock margin, stock efficiency and brand elevation.
• Leverage first-hand industry experience to ensure recommendations resonate operationally.

Next-Generation Supply Chain & Sourcing

• Re-architect fashion supply chains for resilience, sustainability, speed and cost-efficiency.
• Shape sourcing strategies—including nearshoring, supplier segmentation, and vendor collaboration models.

Customer Experience Transformation

• Use insights, behavioural data and qualitative research to design experiences that lift loyalty, conversion and brand distinctiveness.
• Advocate for the customer voice throughout transformation.

Proposition Development

• Define and optimise value propositions, category roles, price architecture, private label strategies and product lifecycle dynamics.

Your Profile

Essential skills/knowledge/experience:

• Professional experience in spanning consulting and senior roles within fashion retail organisations.
• Demonstrated track record of embedding AI and agentic decisioning into fashion retail transformations across design, buying, PLM , planning and supply chain, delivering measurable value through automation, smarter workflows and outcome led governance.
• Direct experience leading or governing large-scale transformation programmes.
• Depth in merchandising, supply chain, or omnichannel retail with hands‑on exposure early in your career.
• Rich consulting or transformation experience: strategy, operating model, transformation design, delivery governance, and C-suite influencing.
• Demonstrated success in delivering tangible commercial outcomes: margin growth, OTB optimisation, stock reduction, service improvement, customer engagement, digital attachment, cost efficiencies.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.