Responsive Repairs Adminsitrator Full Time NEW

Nuneaton and Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community.

We are currently recruiting for a Responsive Repairs Administrator to deliver an excellent customer service in relation to the housing repairs service. This includes technical support, dealing with repair enquiries and/or requests, work scheduling and making appointments and being the initial first point of contact for complaints.

To work with the wider Regeneration and Housing team within the Council to ensure excellence in service to customers, both internal and external.

Responsible for the day to day administrative support delivery to the core housing repairs service. This includes providing full administrative duties to teams within the property services team, including voids, planned maintenance and reactive repairs.

Dealing with repair enquiries, repair requests from customers and be responsible for work scheduling and making appointments. Be the first point of contact for customer complaints.

Updating of property records and the housing management system to ensure that accurate records and information are available.

Essential Skills And Experience

• Recent experience of dealing directly with customers, particularly via the telephone.
• Experience in the use of computers systems, including word and excel spreadsheets.
• Recent experience in undertaking clerical/administrative duties.
• Ability to follow prescribed procedures.
• Good planning and personal organizational skills.
• Able to work to deadlines and prioritise own workload.
• Flexible in approach and adopt a positive attitude to changing situations.
• Able to demonstrate resilience and sensitivity in dealing with customers who could be emotional.

As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme, generous holiday allowance.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Please note that all applications must be received on an online application form. We do not accept CV’s and do not keep CV’s on file unless part of an application.

Any communication with you will be via email, so please check your email, including spam/junk folders, and WMJobs account on a regular basis after submitting your application.

For an informal discussion about this post contact Diane Armstrong diane.armstrong@nuneatonandbedworth.gov.uk or telephone 024 7637 6050

Interviews to be held 01 May 2026