Resourcing Administrator – 2 Year Fixed Term Appointment Full Time NEW

Birmingham or London Office With an element of working from home. (Due to workforce restrictions, London will only be available to existing employees of Acas who are currently based in our London office. These employees should select ‘Any’ as a location preference and confirm they are London based as a further location preference).

Please be aware that this role can only be worked in Great Britain and not overseas. You will be asked to express a location preference during the application process. Informal hybrid arrangements are available and the balance between home and workplace working is to be agreed with the line manager to achieve the right balance between collaboration, in-person engagement and flexibility.

Job Summary

This is an opportunity to embrace a new challenge and gain insight and experience in HR.

Working with a supportive team and a range of stakeholders across Acas, you will provide an efficient and effective HR support service.

The Resourcing Administrator duties involve a wide range of support activities within our HR Support Team. An important part of the role will be to act as the first point of contact between HR and employees, passing on promptly any concerns to the relevant areas to action and providing excellent customer service to ensure the smooth communication and prompt resolution of requests and questions – all the while adhering to current HR policies and procedures and ensuring they are always followed.

Job Description

The postholder’s main accountabilities will include:

• Delivery of a high-quality service and prompt responses to all customers (internal and external)
• Dealing with employee requests/enquiries via email and/or telephone from staff regarding human resources, e.g. annual leave, providing advice and/or direction as and when required
• Completing all HR Support actions, e.g. processing new starters, transfers, and leavers ensuring all systems (i.e. iTrent) are updated accurately, completely, and within agreed timescales
• Undertaking all administrative actions and generating standard letters in a timely manner for all HR processes and procedures
• Demonstrating a flexible attitude by covering other areas of work as requested by Team Leaders/Managers
• Providing a strong customer-focused service while providing responses to queries within agreed timescales, to resolve any issues so that employees feel supported

Who We Are:

Acas exists to make working life better for everyone in Britain. We are the experts in workplace matters, we’re impartial, so we’re not on anyone’s side. That means we’re working for everyone to help prevent and resolve workplace issues.

Acas helps employers and employees by providing information, advice, training, conciliation and other services that prevent or resolve workplace problems.

Acas: Britain’s Workplace Experts

Acas has been recognised for its Diversity and Inclusion in the workplace from the Employers Network for Equality and Inclusion awards – Disability Confident Highly Commended; Pay Gap award winner and Overall winner for public sector organisations. Acas is committed to providing services and developing policies which embrace diversity, promote equality of opportunity and eliminate unlawful discrimination.

Who We Are:

Acas exists to make working life better for everyone in Britain. We are the experts in workplace matters, we’re impartial, so we’re not on anyone’s side. That means we’re working for everyone to help prevent and resolve workplace issues.

Acas helps employers and employees by providing information, advice, training, conciliation and other services that prevent or resolve workplace problems.

Acas: Britain’s Workplace Experts

Acas has been recognised for its Diversity and Inclusion in the workplace from the Employers Network for Equality and Inclusion awards – Disability Confident Highly Commended; Pay Gap award winner and Overall winner for public sector organisations. Acas is committed to providing services and developing policies which embrace diversity, promote equality of opportunity and eliminate unlawful discrimination.

Person specification

Essential Criteria

• Proficient at using IT systems, with a good working knowledge of Microsoft Windows, Microsoft Excel, and Office packages
• Able to work on own initiative with minimal supervision and be proactive
• Highly organised, motivated and able to prioritise workload accordingly
• Excellent attention to detail to produce accurate work

Desirable Criteria (the following will be assessed in the event of tie-breaker scenarios at the Sift and Interview stages)

• Experience in HR administration such as issuing letters and contracts
• Experience of using iTrent

Behaviours

We’ll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Communicating and Influencing

We only ask for evidence of these behaviours on your application form:

• Managing a Quality Service

Alongside your salary of £27,200, Advisory, Conciliation and Arbitration Service contributes £7,879 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We’re Big Believers In Rewarding People For The Amazing Work They Do. Take a Look At Some Of The Fantastic Benefits We Offer:

• Learning and Development
• Health and wellbeing
• Pension scheme
• Cycle to work schemes
• Interest free season ticket loans
• Volunteering opportunities

Could you ask for any more?

You’ll have access to a Lifestyle website, where you’ll be able to grab savings on a wide range of products, from holidays to your weekly shop.

To find out more please check out – Working for Acas

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How To Apply

Please click on the ‘Apply now’ button.

As part of the application process, you will be asked to complete:

• An evidence-based Personal Statement reflecting the essential and desirable Experience as listed in the Person specification section of this advert. Your Personal Statement should be no longer than 500 words. It should avoid generalised assertions, instead including specific examples of achievements, explaining the degree of challenge, what you did and the outcomes.
• A 250-word statement on the Managing a Quality Service behaviour.

Should a large number of applications be received, an initial sift may be conducted using the:

• Lead Behaviour: Managing a Quality Service

Candidates who pass the initial sift may be progressed to a full sift of all the above requirements or progressed straight to interview.

If a large number of applications meet the minimum standard an interview wait list may be created for this position. This means that if you have met the minimum requirements at sift you may be placed at a ‘Hold’ status for up to 12 months and if we are able to invite you to an interview we will be in touch.

Interview Details

If you have successfully passed sift at the application stage, you will be invited to an interview which will take place via Microsoft Teams from the week commencing 18 May 2026.

It will be a Behaviour, Strengths and Experience based interview

• The following Behaviours will be assessed at Interview – Managing A Quality Service; Communicating and Influencing
• The following Essential Experience criterion will be assessed at Interview – Highly organised, motivated and able to prioritise workload accordingly

A reserve list will be created for this position; this means that if you have passed the interview, but we cannot immediately offer you this position, you will be placed on a reserve list for 12 months and may be considered for similar positions during that time.

Reasonable Adjustments

As a Disability Confident Leader, Acas Is Committed To Creating An Inclusive Recruitment Process. If You Have a Disability And Feel That Any Part Of The Recruitment Process Puts You At a Disadvantage, We Will Work With You To Make Reasonable Adjustments That Support Your Needs. If You Require Any Changes To Help You Apply:

• Please contact the Acas Recruitment Team via HRrecruitment@acas.org.uk as soon as possible before the closing date to discuss your needs.
• Please complete the “Assistance Required” section on the “Additional Requirements” page of your application form to let us know about any adjustments or support you may need during the recruitment process. For example, this might include accessibility arrangements for entering a building or interview room, communication support, modifications to assessment methods, etc.
• You can find out more about the Disability Confident Scheme and Reasonable Adjustments by clicking these links.

Want to learn more about Civil Service recruitment? You can find out more on Civil Service Careers, including information on Success Profiles, writing a Personal Statement, acceptable use of Artificial Intelligence, and what to expect at Interview.

For applicants requiring a visa to work in the UK

Please be advised that Acas does not hold a UKVI Sponsorship Licence, so we cannot consider sponsoring a visa applicant or issuing a Certificate of Sponsorship.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

• Name : HR Recruitment Team
• Email : HRRecruitment@acas.org.uk
• Telephone : N/A

Recruitment team

• Email : HRRecruitment@acas.org.uk

Further information

If you feel your application has not been treated in accordance with the Code and you wish to make a complaint, you should contact us on HRRecruitment@acas.org.uk in the first instance. If you are not satisfied with the response you receive from us, you can then contact the Civil Service Commission.