Renewal Coordinator Full Time NEW

Application and Interview Impersonation Notice:  Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (“Precisely”) is unlawful.  If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.

Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. Precisely’s 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a “work from anywhere” culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it’s an exciting time to join Precisely!

Precisely is an AI-first organization. All employees are expected to demonstrate proficiency in applying AI tools to accelerate their work, improve output quality, and eliminate low-value tasks. Candidates should be comfortable using generative AI tools (e.g., Microsoft Copilot, ChatGPT) in their day-to-day workflows, able to evaluate AI-generated outputs critically, and open to continuously adopting new AI capabilities as they emerge.

Overview: The Renewal Coordinator is an operational role, supporting the Renewal Team by ensuring the accuracy and completeness of all renewal records, pricing renewals, preparing quotes and aiding in the booking process.   This role closes the loop and fills the gaps in all renewal processes from the beginning of the life of a contract and throughout its renewal history.  Ensuring the renewal flows through to all back-office systems and provides accurate information for all areas of the business but most essentially giving the customer a clear and defined picture of their holding and a first-class experience with the business each year.  

What you will do:

• Ensure contract records are accurate, complete and product configuration is correct
• Align co-term, expansion and upgrade sales with correct contract records
• Ensure all expirations flow to Salesforce renewals
• Prepare quotes, including complex pricing models, incorporating current processes and policies
• Booking closed orders through to order processing
• Managing booking queries, working with Order Management, Fulfilment and Renewal Account Manages to ensure all queried orders are resolved and ordered.
• Contract research – interrogating multiple systems to find completed contracts and work with account managers to provide relevant renewal information.

What we are looking for:

• Deal Desk or Order Management or Finance experience in SaaS environment
• 3- 5 years experience
• Strong numeracy skills and proficiency with Microsoft 365, particularly Excel.
• Salesforce or similar CRM experience
• Travel is required: Quarterly team meetings in Reading / London
• Professional demeanor with sound organizational and interpersonal skills
• Uses discretion and maintains firm’s privacy and client confidentiality
• Works well under pressure; able to manage time effectively in an active, fast-paced environment with multiple demands, shifting priorities and deadlines

AI Skills/Knowledge:

• Precisely is an AI-first organization. All employees are expected to demonstrate proficiency in applying AI tools to accelerate their work, improve output quality, and eliminate low-value tasks. Candidates should be comfortable using generative AI tools (e.g., Microsoft Copilot, ChatGPT) in their day-to-day workflows, able to evaluate AI-generated outputs critically, and open to continuously adopting new AI capabilities as they emerge.
• Use AI Tools to research, draft emails utilizing Copilot

Preferred requirements:

• Experience in renewals 

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