Renewables technical support Engineer (experienced) Full Time

Company Description

Hinen Group, founded in 2004 and publicly listed with stock code 300787, is a global leader in advanced energy storage solutions. With over 400 R&D professionals and more than 150 patents, the company demonstrates a strong commitment to innovation by investing over $20 million annually in research and development. Operating 7 production centers across an area of 786,000㎡, Hinen delivers cutting-edge technologies, including bidirectional inverters, BMS, and cloud monitoring, to customers in 15 countries and regions. Known for its high-quality standards and 24/7 customer service, Hinen is dedicated to promoting sustainable, clean energy solutions worldwide.

We are seeking an experienced Renewables Technical Support Engineer to join our team. This is a full-time, site-based role with occasional travel to customer installations.

The successful candidate will be responsible for providing high-quality technical support to customers and installers, diagnosing and resolving system issues, and ensuring a high level of customer satisfaction. You will work closely with energy storage systems and renewable technologies, offering practical solutions and collaborating with internal teams to deliver reliable and efficient outcomes.

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Key Responsibilities

* Provide technical support to customers and installers

* Diagnose, troubleshoot, and resolve system issues efficiently

* Work with energy storage systems and renewable technologies

* Offer clear recommendations and solutions to technical problems

* Collaborate with internal technical and operational teams

* Ensure excellent customer experience and satisfaction

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Qualifications & Skills

* Strong technical expertise with hands-on troubleshooting ability

* Electrical qualifications preferred, with knowledge of BS7671 regulations

* Proven experience in technical support and fault diagnosis

* Strong problem-solving and analytical skills

* Excellent customer support and communication skills

* Familiarity with renewable energy systems (solar, battery storage, etc.)

* Ability to work independently and as part of a team

* Bachelor’s degree in Engineering, Renewable Energy, or a related field (preferred)

* Previous experience in a technical support or service role within the renewables sector

* Full UK driving licence required