Registration Support Assistant Full Time NEW

About The Role

Job Title: Registration Support Assistant

Hours: 37

Salary: HC05 £25,989 – £28,142 per annum

Contract: Fixed Term

Contract end: 31/03/2027

Closing date: 19/06/2026

Introduction

Do you enjoy engaging with the public?

Are you a good, empathetic communicator and listener?

We are looking to recruit a Registration Support Assistant to join our team at Hereford Register Office. The Registration Service plays a unique role in the local community, providing a service to a range of customers at key moments in their lives.

You will utilise your excellent people skills to provide a high quality service to those wishing to attend an appointment or organise a ceremony. The role demands high standards of accuracy, attention to detail, and the willingness to work within a legal framework. Above all, it requires the ability to be sensitive and flexible to the needs of the public at life changing and emotional times in what can sometimes be a high pressure environment.

This is a rewarding role offering great personal satisfaction, where you will have the opportunity to meet and support a hugely diverse range of people. If you are looking for a rewarding, varied and complex role where no two days will be the same then this could be the role for you.

The Role

The role provides back office and administrative support to our registration and ceremonies teams, as well as answering enquiries from customers both face to face, by phone and by email. Customers you will be supporting include those registering a birth, death, marriage or civil partnership; organising their marriage, civil partnership, vow renewal or baby naming ceremony; or becoming a British citizen.

The role involves working on Mondays, Thursdays and Fridays on a fixed term contract basis until 31st March 2027. The working hours are 08:55-16:45 with half an hour for lunch. The role is based at our Hereford Register Office at Gardner Hall in Venns Lane but includes covering our certificate office at the Town Hall on a rota basis.

About You

Skills and Experience

You will maintain a working knowledge of relevant legislation, complying at all times with national standards, service standards and best practice.

We are seeking candidates with excellent customer service and communication skills. You should have a keen eye for detail and be committed to maintaining high standards in registration practices and customer excellence. Due to the varied nature of the role you will need to be proactive and solution focused. Although registration experience is desirable, above all we value transferable skills and experiences. Full training will be provided.

• Proven experience in a customer-facing role, ideally within a registration, or public service setting.
• Excellent communication skills, both written and verbal, with the ability to provide clear, professional advice.
• Strong organisational and administrative skills, including experience with data entry and managing records.
• Ability to handle sensitive situations tactfully and professionally.

Experience of using IT systems to manage and update records accurately

We Offer

A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:

• Salary range of £25,989 – £28,142.
• Enrolment in the Local Government Pension Scheme (LGPS)
• Career progression: clear pathways to progress
• Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period
• Flexible working: including the potential for job-sharing, part-time hours and agile working.
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees (based on role requirements)
• Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

Why Choose Us?

We’re proud and excited to unveil our new recruitment video, a celebration of Herefordshire’s people, places, and purpose. Set in the heart of England and filled with pride, compassion and possibility, the video brings to life what it means to work somewhere you truly belong.

At Herefordshire Council, every role matters and every person makes a real difference for our communities. We’re a team where people feel valued, supported and empowered to grow together.

Herefordshire is big hearted, welcoming and friendly. We have strong and independent communities and idyllic countryside, situated in the South West Midlands and bordering Wales. The county sits between Worcestershire and the Malvern Hills to the east, and Bannau Brycheiniog (the Brecon Beacons) in Wales to the west.

Historically Herefordshire has been the gateway to the Marches. We embrace partnership working. We are a member of the Marches Forward Partnership, which is a cross border collaboration between Herefordshire, Monmouthshire, Powys and Shropshire who are collectively working to secure funding to invest in the region.

The council priorities over the next four years are set out in the Council Plan, with four main areas;

People: We will enable residents to realise their potential, to be healthy and to be part of great communities who support each other. We want all children to have the best start in life.

Place: We will protect and enhance our environment and ensure that Herefordshire is a great place to live. We will support the right housing in the right place, we will support access to green spaces and we will do everything we can to recover the health of our rivers.

Growth: We will create the conditions to deliver sustainable growth across the county; attracting inward investment, building business confidence, creating jobs, enabling housing development along with providing the right infrastructure.

Transformation: We will be an efficient council that embraces best practice, delivers innovation through technology and demonstrates value for money.

Don’t meet all parts of the job description?

Herefordshire Council is committed to strengthening a diverse and inclusive work environment which reflects the communities of Herefordshire. If you are looking at the next stage of your career and have a broad base of fieldwork experience, we can provide supportive and welcoming opportunities to help you develop your professional, management & supervisory skills.

Reasonable Adjustments

Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: enquiries@hoopleresourcing.co.uk.

Creating an inclusive workplace

We encourage our employees to feel empowered and to use their voices to help embrace diversity, promote inclusivity and shape our organisation. We have eight employee network groups, collectives of colleagues who often share identities, life experiences or cultures and offer support and community. They also play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council’s values is a commitment to listen to people’s views and needs.

For more information on our Employee Network Groups please view our dedicated recruitment website: www.spiritofherefordshire.com.

Commitments, Covenants and Statutory Obligations

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:

• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme.
• Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
• Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.

We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.

We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it may be subject to a Disclosure and Barring Service check.

How To Apply

To apply for a position, please upload an up-to-date CV and complete the application form demonstrating your experience, skills and abilities for the role.

For more information or to arrange an informal discussion about the role, please contact: Joy Gawler, Ceremonies Coordinator joy.gawler@herefordshire.gov.uk .

Be sure to include reference to the job description and person specification or role profile! If you are successfully shortlisted, Hoople Resourcing will contact you via email to arrange your interview and/or assessment. They will confirm the date, time and location of your interview, so please keep an eye on your email inbox – check your spam/ junk folder too. Good luck, we’re looking forward to meeting you!