Receptionist & Studio Coordinator Full Time NEW

About Us – Who We Are

The Lock Group is a collective of B Corp certified creative production specialists, united by a shared mission: to help brands realise their vision and transform their business through industry-leading and culturally resonant content.

We operate at the intersection of culture and commerce, balancing artistic integrity with

commercial ambition. Our work connects, inspires, and creates lasting impact that goes

beyond delivering results.

We amplify distinctive, creative voices and help brands show up in more original, relevant, and impactful ways, building legacy through meaningful storytelling.

The Position

A dynamic and highly organised Receptionist and Studio Coordinator who is committed to maintaining an exceptional operational environment, supporting LOCK to deliver an elevated, premium experience. You will be self-motivated with a passion for high-end hospitality, client relations, and creative studio production. An ability to work under pressure with a collaborative, proactive attitude is required. This role requires strong administrative proficiency, exceptional communication skills, and the ability to seamlessly manage the front desk and live studio diary with minimal supervision.

Responsibilities:

Client Experience & Front of House

• Acts as the face of the LOCK space. 
• Welcomes clients, coordinates their immediate arrival needs (coffee orders, keys, directions), and maintains an intimate, premium vibe – in line with LOCK standards.
• Manages the front desk of the LOCK space while balancing a digital workstation for bookings. 
• Handles localised space admin and phone inquiries.
• Manages sign in process and visitor book to ensure compliance with Health and Safety regulations. 

Bookings & Calendar Management

• Works alongside the wider studio team to help manage the live diary for the LOCK studios. 
• Fields incoming inquiries, logs options, manages challenges, and processes final confirmations.

Finance & Commercials

• Generates accurate quotes/estimates for standard studio hires at LOCK. 
• Tracks and adds on-the-day expenses (catering, extra kit) to final client invoices.
• Tracks daily occupancy data for the LOCK space. 
• Ensures all client data is entered accurately into the booking system for reporting.

Team Coordination & Production

• Acts as the vital bridge between clients and the production / lighting teams on-site, ensuring shoot, catering, and kit requests are communicated early.
• Ensures the wider Studio team and Studio Manager are appraised with all relevant updates to ensure seamless operational efficiency across sites.
• Ensures all deliverables are catered for based on briefs and client booking specifications (e.g., lighting requests, bespoke furniture, catering or any other core requirements)
• Supports the booking of standard in-house freelance crew (e.g., catering assistants or runners) for LOCK shoots when requested.

Essential Skills and Requirements:

• Experience in a premium front of house, hospitality, or creative studio coordinator role.
• Strong communication and interpersonal skills to act as the face of the studio and deliver a high-end client experience.
• Proficiency in diary management, including fielding inquiries, managing booking challenges, and logging confirmations.
• Basic financial and administrative competence to generate accurate quotes and track on-the-day client expenses.
• Excellent coordination skills to act as a seamless bridge between clients, production teams, and on-site lighting crews.
• Strong attention to detail when entering client data and tracking daily studio occupancy metrics.
• Exceptional multitasking skills to handle phone inquiries and localized admin while managing a busy physical front desk.

Perks and Benefits

We want you to do great work and enjoy a great life outside of it. Our benefits are designed to support your wellbeing, growth, flexibility and day-to-day life:

• Generous time off policies 
• One paid volunteering day
• Work from anywhere for up to 5 days a year
• Confidential Employee Assistance Programme
• Mental Health First Aider support
• Fertility and menopause leave
• Cycle to Work and eye care support
• Electric car, home & tech, nursery and season ticket salary-sacrifice schemes
• Quarterly studio events, summer and Christmas parties
• Peer-nominated recognition and long-service rewards
• Dog-friendly studio
• B Corp certified, sustainability-focused workplace

Working Hours and Pay

Contracted working hours would be anywhere between 8-12 hours per day depending on studio requirements. Core working hours are 9am – 6pm but some days could be 8am-8pm. Pay would be at £14.80 per hour.

Equal Opportunities

We’re committed to creating a workplace where everyone feels welcomed, valued and able to thrive. We believe diverse perspectives and experiences lead to better creativity and collaboration. If you need any adjustments during the recruitment process, we’re happy to support.