Receptionist FTC (23 hours) Full Time NEW

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

Here at Overdale we are looking for a friendly and approachable Veterinary Receptionist to join our team on a part-time basis, fixed term contract for 12 months

We’re looking for someone with excellent communication skills, both verbal and written, and strong organisational abilities with keen attention to detail. The ideal candidate should be able to multitask and priorities effectively in a fast-paced environment. Proficiency in using IT systems for scheduling and record-keeping is important. While experience in a veterinary setting is preferred, it is not essential. Above all we are looking for someone who is welcoming, proactive and enthusiastic

Practice Highlights

Overdale is a long standing practice located in the heart of Buxton, providing services to the town and the surrounding areas, including the Hope Valley where we have a small branch. To the south of Buxton our catchment area overlaps with our sister practice McMurtry and Harding who have branches in Ashbourne and Wirksworth.

We are a mixed practice providing care, advice and treatment for all animals great and small. In 2010 we entered into a voluntary scheme with our governing body the RCVS which gives you confidence that our practice and the services it offers have been ‘vetted’ and have passed.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• Part time working 23 hours per week
• Monday (8:30am – 7:00pm) Tuesday (8:00am – 5:00pm) Wednesday every other week (8:30am – 5:30pm)
• 1 in 4 Saturdays (8:00am-2:00pm).

Key Responsibilities

The successful candidate will be proactive, detail-oriented, and committed to maintaining high professional standards. Duties include managing the appointment diary, handling client queries, processing invoices and payments, maintaining debt control, completing reminder and follow-up calls, dispensing prescriptions, updating client records, supporting marketing initiatives, and ensuring the reception area remains clean and well-stocked. You will also assist with stock control, insurance documentation, daily administrative tasks, and comply with all practice policies and Health & Safety regulations. A positive attitude, strong organisational skills, and a commitment to personal development are essential to contribute to the continued success and profitability of the practice.

You Might Be a Great Fit If…

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks’ annual leave FTE
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Increasing annual leave accrued through length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Healthcare Cash Plan
• Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted staff pet care
• Voluntary benefits: choose from a range of benefits to suit you
• Access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

£17906.61 per annum