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Job Overview Are you looking for a part-time job to fit around school hours? As this may be the job for you.
Are you friendly, have good administrative skills and enjoy communicating with a wide range of people? If so, we have the perfect opportunity for you!
We are seeking a dedicated individual to join our friendly Dermatology nursing team.
This post is for a treatment room receptionist, looking after patients of all ages with varying skin conditions requiring treatment.
In this role, you will have contact with patients, their relatives and carers, therefore you will need to have a friendly manner and good communication skills.
The role will require you to provide both administrative and non-clinical support for the healthcare professionals involved in patient care. Promoting a patient focused and calm environment.
We are seeking a motivated and adaptable individual with the necessary skills and experience to contribute to the efficient and effective delivery of the departmental operations.
Main duties of the job
To welcome and greet patients and relatives in a friendly and courteous manner.
To answer the telephone and respond to email enquiries, taking and relaying messages in a polite and helpful manner; taking action as appropriate.
To liaise with Nurses, Doctors, and other members of the Dermatology team, communicating necessary information accurately to assist in providing a quality service for patients
To maintain efficient patient records and tracking of notes.
Maintain accurate record keeping, ensuring the treatment room activity diary is kept up to date.
Ordering equipment and supplies.
Reporting maintenance and faulty equipment.
Working for our organisation
We are proud to be part of BSW Hospitals Group – a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person‑centred care we’re proud of.
We’re committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.
We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing – and yes, we even have a pool!
Discover what it’s like to live and work in Bath, explore our RUH staff benefits, and learn how we’re building healthcare for the future through the Dyson Cancer Centre and our commitment to research.
Detailed Job Description And Main Responsibilities
To provide a complete Reception & Administrative Service to patients attending the Treatment Room and supporting the Nursing staff and Medical staff accordingly.
To liaise with nurses, doctors and other members of the multidisciplinary team including inpatient and outpatient booking teams to provide a quality service for the patients. Liaising with other hospitals, porters and pharmacy services. Processing referrals, scanning documents & adding to the Phototherapy treatment waiting list accordingly.
To work as part of a team sharing responsibility of the post and smooth running of the department. Answering patient telephone calls and dealing with queries in a professional manner.
To provide a first point of contact, answering all telephone inquiries, taking and relaying messages in a polite and helpful manner, and using own judgement to establish the priority of issues and acting as appropriate. To arrange patient appointments when necessary. Checking department emails in the generic mailbox.
To assist with the smooth running of the treatment room diary, providing accurate and timely information. Organising meetings as appropriate. Chase & book/cancel patient treatment appointments and liaise with patient transport team where required.
To deal with incoming correspondence. Uploading of photographs to the patient records on the Hospital IT system. Scanning patient proforma into patient records. Using initiative as appropriate.
To develop and maintain patient records (electronic and paper) e.g. collate paperwork for patient first phototherapy treatments.
To make best use of information technology i.e. windows software and to be involved with the changing technology as this becomes available.
To be a Requisitioner for UNIT4 to be able to order supplies and stationery for the service, to order samples, and information leaflets.
To organise the maintenance/repairs of equipment in the department if requested.
Verify the clinic rota and booked appointments for a given day; allocating the Clinic rooms; highlighting any discrepancies to the department patient flow manager.
To maintain an efficient system for the tracing of health records.
To assist in the induction/training of new staff as directed.
To assist with the coding of uncached appointments within the treatment room.
Participate in mandatory training and induction programmes.
To be flexible to the needs changing of the Dermatology department, and Trust.
Person specification
Qualifications And Training
Essential criteria
- Functional skills level 2 in English or equivalent
- Functional skills level 2 in Maths or equivalent
- Good working knowledge of IT systems and digital applications, with the ability to learn new software quickly
Desirable criteria
- Qualification in IT or previous experience using word/Excel/outlook/millennium
Knowledge and experience
Essential criteria
- Previous experience of working in a customer focused service
- Experience working in a reception setting
- Understanding of and maintaining patient confidentiality
- Knowledge of good office and administrative practice
Desirable criteria
- Previous experience of working in the NHS or similar healthcare setting
- Knowledge of medical terminology
- Knowledge of specialist computer packages e.g. Millennium, Capman, unit 4, Capture, Shire, Excel, Pegasus
- Experience of NHS waiting list management
Please note – Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa’s) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview – GOV.UK
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.
Documents to download
- Dermatology treatment room receptionist (PDF, 328.8KB)
- Join the RUH (PDF, 1.3MB)
Further details / informal visits contact
Name emily cole-knowles Job title Junior Sister Email address emily.cole-knowles1@nhs.net Telephone number 01225825660