Pub Manager Full Time NEW

Main Purpose of Job:

To proactively ensure exceptional, memorable customer service standards, actively engaging with the team, the on-site brewery, and guests to deliver an outstanding beer-led experience. The Pub Manager will champion a genuine passion for beer, curating and promoting beer-focused events, and working closely with the brewery team to showcase products, educate customers, and create a destination venue.

Manage the budget and profitability in line with company procedures by controlling costs and increasing revenue. Promote a culture of helpfulness throughout the team, with customers and the adjoining brewery, encouraging retention and return visits while adhering to regulatory standards.

Main Responsibilities:

• Oversee all aspects of pub operations, including staff management, customer service, inventory control, and financial performance.
• Develop and implement strategies to drive sales, enhance customer satisfaction, and actively promote the brewery’s beers and brand.
• Work closely with the brewery team to ensure strong alignment between brewing operations and the pub offering, including product launches and seasonal releases.
• Recruit, train, and supervise staff members, fostering a positive and productive work environment with a strong focus on beer knowledge and service standards.
• Maintain high standards of cleanliness, hygiene, and safety throughout the pub.
• Manage inventory levels, with particular attention to beer quality, cellar management, and stock rotation.
• Monitor and analyse sales data, identify trends, and adjust operations accordingly to meet targets.

General Responsibilities:

• Handle customer inquiries, feedback, and complaints promptly and professionally.
• Maintain strong relationships with suppliers and negotiate favourable terms.
• Plan and deliver engaging beer-focused events such as tap takeovers, meet-the-brewer sessions, tastings, and brewery tours to drive footfall and revenue.
• Demonstrate a genuine interest in beer, staying informed about styles, trends, and industry developments, and sharing this knowledge with both staff and customers.
• Stay informed about wider industry trends, competitor activity, and regulatory changes.

Additional Duties:

• Coordinate closely with the brewery team to ensure seamless integration between brewing and pub operations, creating a unique and cohesive customer experience.
• Collaborate with marketing and sales teams to develop and promote beer-led initiatives and events.
• Act as an ambassador for the pub and brewery at community events, festivals, and industry gatherings.
• Conduct regular staff meetings to communicate updates, build beer knowledge, address concerns, and foster teamwork.
• Undertake any other reasonable management request.
• Attend staff meetings when required.
• Work flexibly to support the needs of the business.

Legal Duties:

• Comply fully with all legal requirements including GDPR, Employment law, Weights and Measures, Health and Safety, alcohol licensing (this list is not exhaustive)
• Maintain accurate records and documentation as required by law
• Attend any Health and Safety training when required
• Ensure full compliance with all areas of Health and Safety as per company Health and Safety policy at all times
• Ensure full compliance with Food Hygiene Regulations at all times
• Participate in health and safety inspections and audits, taking corrective action as needed.