Provisioning Desk Co-ordinator Full Time NEW

Role: Provisioning Desk Coordinator

Location: Glasgow/Hybrid

A Bit About Us  

At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we’re expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners.

We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.

What You’ll Be Doing Day-to-Day

As a Provisioning Desk Coordinator, you will be instrumental in enabling customer orders by providing customer focused, administrative and project support to make sure our clients successfully acquire and activate the products they need.

This varied role will see you will manage orders for a wide range of products for some of our biggest clients, from the moment it enters the queue to completion.

Key Tasks Include

• Managing and placing orders via Salesforce in a timely and accurate manner using standard processes and systems
• Checking emails and systems to manage the order workflow
• Frequent liaison with customer fulfilment, project managers, customers, suppliers and engineers
• Managing incoming calls and written correspondence from customers, suppliers and colleagues
• Prioritising tasks and working to deadlines
• Troubleshooting issues
• Ensuring all relevant customer documents are received and saved on internal systems
• As you progress, coordinating more complex projects, joining project calls and potentially presenting on project calls

What You’ll Need

• Excellent attention to detail and accuracy in administrative tasks
• Able to work at pace, to be proactive and deliver against deadlines
• Customer orientated with an organised and logical approach to fulfilling requirements
• A real team player who loves to collaborate
• Good listener and communicator, able to deal with people of all levels and varying technical capability
• Logical, organised and methodical with a project mindset
• Strive for perfection and adopt a ‘right first time’ approach
• Telecoms knowledge is desirable but NOT essential
• This role is hybrid, so you’ll be able to work in our Glasgow office three days per week.

What do we offer you? 

• At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you.
• Family matters, too. With enhanced maternity and paternity pay, we’re here to support you as a parent and help you thrive in your career.
• We offer a contributory pension plan to help you save for the years ahead, with Gamma’s contribution varying dependant on yours.
• Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones.
• We want you to share in our success. That’s why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma’s growth.
• We’re committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family.
• And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably.

A few things to note 

• Unfortunately, we can’t offer visa sponsorship or relocation support for this role.
• This role is hybrid, with three days per week from our office in Glasgow
• If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! 
• Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.
• We don’t discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma.
• For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We‘re not looking to increase that network currently, so please don’t send speculative CVs. 

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