Private Client Executive Full Time NEW

At Suntory Global Spirits, we craft spirits of the highest quality and deliver brilliant experiences to people around the world. Suntory Global Spirits has evolved into the world’s third largest leading premium spirits company … where each employee is treated like family and trusted with legacy. With our greatest assets – our premium spirits and our people – we’re driving growth through impactful marketing, innovation and an entrepreneurial spirit. Suntory Global Spirits is a place where you can come Unleash your Spirit by making an impact each and every day.

What makes this a great opportunity?

Reporting to the Private Client Director, the Private Client Executive plays a pivotal role in delivering a premium, end‑to‑end private client experience across our Scotch Portfolio. Working closely with the Private Client Director, the role supports strategic client engagement through the creation and management of bespoke proposals, samples, contractual documentation, and high‑touch communications, while also developing tools, templates, and processes that elevate service standards and operational efficiency. The position coordinates private client visits, events, and curated experiences, ensuring every touchpoint reflects brand values and heritage, and provides strong administrative and organisational support to maintain momentum, accuracy, and excellence across all private client activity.

Role Responsibilities

Client Engagement & Sales Support

• Manage the creation, issue, and tracking of bespoke client proposals, ensuring accuracy, clarity, and alignment with brand standards.
• Coordinate sample requests, ensuring timely fulfilment and a premium presentation.
• Prepare and issue Terms of Sale and other contractual documents, ensuring consistency and compliance.
• Maintain a high standard of communication with Private Clients, supporting the Director in nurturing relationships and responding to enquiries.

Tools, Assets & Process Development

• Develop and refine Private Client tools, templates, and assets, including proposal formats, sample kits, sales materials, and service guides.
• Collaborate with cross-functional teams to optimise internal workflows, ensuring smooth pipeline management and seamless information flow.
• Maintain and improve internal systems (CRM, trackers, documentation libraries) to support visibility and efficiency within the team.

Experience & Events

• Support the planning and delivery of Private Client events, activations, and curated experiences.
• Coordinate inbound client visits, ensuring all touchpoints—from welcome to departure—are elevated and on brand.
• Assist with the preparation of presentations, event collateral, hospitality, and internal team briefings.

Operational Excellence

• Manage administrative processes that underpin the Private Client function, ensuring all documentation, data, and systems are updated and accurate.
• Provide proactive support to the Private Client Director, helping prioritise workload, track actions, and maintain momentum across projects internally and externally.
• Support post-engagement follow-ups, ensuring clients receive timely updates, next steps, and service touchpoints.

Qualifications

Skills & Experience

Essential

• Proven experience in a customer‑focused, service‑led role (Brand Homes, ambassadorial, hospitality, sales support, account management, or similar).
• Strong brand affinity
• Strong organisational skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Confident managing multiple deadlines and projects simultaneously.
• Experience working with internal systems and CRMs.
• A mindset geared toward continuous improvement and elevating client experience.

Desirable

• Experience supporting events, luxury experiences, or high‑touch client interactions.
• Background in premium or luxury service environments.
• Ability to design or enhance client‑facing materials (e.g., proposals, presentations).

Personal Attributes

• Warm, polished, and client‑centric in approach
• Self-starter
• Solutions‑focused, and calm under pressure.
• Strong collaborator with the ability to work confidently across teams.
• Passionate about creating exceptional experiences and raising standards

While relocation, immigration, and/or tax compliance support are not guaranteed, we may offer assistance to successful candidates depending on factors such as role requirements in accordance with company guidelines.

At Suntory Global Spirits, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Suntory Global Spirits is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.