Player Support Specialist Full Time

We’re an independent games studio best known for creating Phasmophobia, enjoyed by millions of players worldwide. Our team is passionate, creative, and collaborative and we’re looking for someone equally enthusiastic about games to join our growing team.

We’re a small but fast growing, friendly team that values creativity, openness, and personal growth. Whether you’re helping various departments or talking about your favourite horror game, you’ll be part of a supportive environment where passion and curiosity are celebrated. You’ll be joining an ambitious team where your ideas are valued, your growth is supported, and your development truly matters.

About The Role

• We’re looking for an entry-level Player Support Specialist who has a strong understanding of Phasmophobia and is passionate about helping players while contributing to the ongoing improvement of the game.
• This role sits at the intersection of Player Support and Quality Assurance. You’ll be responsible for reviewing bug reports submitted by players, ensuring that valuable information reaches the QA team, and helping keep players informed throughout the process.
• You’ll work closely with the Lead Support, Lead QA and (where appropriate) Lead Social Media & Community Manager to make sure player-reported issues are properly investigated, tracked, and communicated.
• The ideal candidate is an active Phasmophobia player with excellent communication skills, strong attention to detail, and an interest in game development processes.

This role is hybrid based at our office in Southampton. At this time, we are unable to provide visa sponsorship. Applicants must have the right to work in the UK.

Your Responsibilities Will Include

• Reviewing and triaging bug reports submitted through customer support and community channels.
• Verifying that bug reports contain the information needed for investigation and follow up with players when additional details are required.
• Working closely with the QA team to ensure player-reported issues are reviewed, logged, and actioned appropriately.
• Helping identify duplicate reports and consolidate information to improve reporting efficiency.
• Keeping players informed about the status of their reported issues by coordinating updates with the Lead Support, Lead QA and (where appropriate) Lead Social Media & Community Manager.
• Responding to support tickets relating to bugs, technical issues, and gameplay concerns in a professional and empathetic manner.
• Assisting with maintaining internal documentation and tracking systems related to player-reported issues.
• Helping identify recurring player pain points and communicate trends to the wider team.
• Acting as a key communication link between players, support, and QA.

Requirements

• Strong knowledge of Phasmophobia gained through significant hands-on play experience.
• Excellent written communication skills in English.
• Strong attention to detail and organisational skills.
• Ability to communicate clearly and professionally with players.
• A genuine passion for games and player experience.
• Basic understanding of bug reporting and issue tracking within a game development environment, or a similar technical support environment.
• Basic customer support experience or understanding, gained through work, volunteering, community moderation, or other relevant experience.
• Ability to work collaboratively across multiple teams

Benefits & Perks

💰 Competitive salary

💼 5% Employer Match Pension Scheme

💸 Annual performance bonus + Company performance bonus

🍽️ Weekly free team lunches – good food, great company!

🎉 Regular social events – we love bringing our teams together!

🏠 Hybrid & flextime working – because life doesn’t always fit 9–5

⚽ Access to Southampton Football Club tickets – subject to availability and sponsor allocation

📦 Relocation package to help you settle in

🚗Electric Vehicle Car Scheme – Get a new car & Save money & the planet

🏅 Employee of the Month vouchers

🧘 ♀️ Personal wellbeing allowance

🤝 Referral scheme

🎓 Training & Development Budget – invest in your growth with courses, conferences & learning resources

🚀 Training & career development support

💚 Vitality Health Insurance – includes Vision, Dental & Travel cover

🛡️ Aviva Life Insurance

🎂 30 days holiday, including your birthday and a dedicated wellbeing day

🎄 Christmas studio shutdown – enjoy the holidays, on us!

The Pay Range For This Role Is

26,000 – 28,000 GBP per year(Southampton)