Planning and Host Coordinator – Hybrid/London Full Time

Planning and Host Coordinator – Hybrid/London

Salary £40,970, 10% annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates

Permanent, Full time

Hybrid – Ideally 1 day in London per week

Love staying organised, keeping plates spinning and being the person everyone relies on to keep things moving? Our parcel locker network is expanding fast, and we need someone who can prepare planning applications while also supporting on track and support independent hosts through on-boarding and beyond.

This is a brilliant move for someone who has experience of the planning system. It would also be perfect for someone flexible who has worked as a coordinator/junior manager in a proactive, detail driven environment and is excited to learn on the job and play a key role in a growing national programme.

About The Role

• Log, prepare and submit planning applications for new locker sites
• Track every application and keep things moving with liaise with Local Authority planning officers
• Act as the first contact for independent hosts to support onboarding after they sign
• Resolve simple queries and escalate anything more complex
• Keep CRM and planning trackers fully up to date
• Support the wider Site Acquisition & Partnerships teams when needed

About You

• Experience of submitting or reviewing Planning Permission applications is essential – typically through a previous role at a Local Authority, a property developer, or parcel locker company
• Knowledge of Planning legislation and guidelines
• Comfortable handling a high volume of tasks and deadlines
• Clear, professional communicator — comfortable dealing with council planning officers, independent hosts and internal teams by phone, email and in writing.
• Customer service or account support experience, ideally in a B2B or field-operations environment.
• Happy working with CRMs, trackers and standard office tools
• Able to prioritise and know when to escalate

Extra Benefits

• Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Supportive and generous company sick pay
• Funded Dental – As a manager you are eligible to a level of employer funded dental insurance*
• Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years*
• Benefits Account – You will have access to your personal benefits account on our ‘My Bundle+’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing – you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
• Available only to permanent employees

Next Steps

The next stage of the selection process will be a face to face or virtual interview consisting of competency based and role specific questions.

Trust is the foundation of Royal Mail / Parcelforce / RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: 24th April 2026 . Please note, this advert may close early if the appropriate number of applications has been reached.