People Services Support Team Member Full Time NEW

Join Heathrow’s Business Services team and you’ll help us deliver our bold ambitions, whilst supporting colleagues to achieve theirs.

Our team is involved in every element of People and Finance activity. That includes payroll, casework, referencing and onboarding, through to billing, paying suppliers, and month end activities. It’s up to us to lead, support and deliver an excellent service across our core processes including;

• Managing Revenue
• Procurement
• Project and Asset Management
• Finance Processes
• People Processes

Our Business Services teams focus on three areas: Systems and Transformation, Service Delivery, and Business Intelligence.

There’s no place like Heathrow when it comes to the scale of our ambitions. Our airport is in a period of rapid growth and change. To succeed, we need to be able to make decisions quickly, evaluate the financial, non-financial and carbon impact of our choices, and ensure they are supported by accurate data and insight.

This is an exciting time, as we deliver a new Business Services vision that embraces technology, drives continuous process improvement and unlocks insights to drive our business. Join us and discover unlimited opportunities to make a difference.

Job Description

Delivering a great customer experience to our colleagues is central to this role. You will act as a professional, timely, and high‑quality first point of contact for HR‑related queries across the organisation. You will resolve queries at the earliest opportunity, using sound judgement to escalate more complex cases where appropriate, always ensuring a positive and supportive colleague experience.

Your role will involve

• Deliver defined People Services activities in line with business requirements.
• Maintain a high level of attention to detail, ensuring data is checked and input accurately.
• Build and maintain strong working relationships within the People Services team and with wider stakeholders.
• Ensure all received data is accurately recorded in Heathrow systems, providing a clear and auditable trail of documentation and actions.
• Proactively identify opportunities for continuous improvement and contribute to process improvement and change initiatives.

Examples of duties:

• Complete employment references for current and former employees.
• Respond to Tier 1 HR queries received via telephone, email, and service requests, resolving queries at first point of contact wherever possible.

These Skills Are Essential

• Ability to work to tight deadlines, demonstrating a flexible and agile approach.
• Proven customer service experience, with a focus on delivering a positive and professional experience.
• Strong organisational skills, with the ability to plan, prioritise, and manage multiple tasks to meet deadlines.
• Competent and confident user of Microsoft Office applications.

About Us

There’s something so special about working for the world’s most iconic airport. Heathrow is an amazing backdrop to a career filled with unique opportunities with no end of exciting prospects to explore. A team that feels like family, a place where you belong.

Working for Heathrow brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we’ll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working location

Your contractual place of work will be the Heathrow Business Services Centre in Glasgow so you’ll need to be based in the UK and within a commutable distance to work.

We also have some hybrid roles with a working approach which offers the opportunity for colleagues to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow.  Working arrangements vary from team to team and will be confirmed during the recruitment process.  

Equal Opportunities

As an equal opportunities employer, we encourage applications from everybody. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work, and through our diversity networks, we champion inclusivity and celebrate individuality.