People & Development (HR) Administrator Apprentice Full Time NEW

Please note: this role is expected to be offered at the starting salary within the band.

The People & Development Administrator Apprentice will support the delivery of HR, Training and Payroll services across ACT, helping to ensure colleagues receive an efficient and professional service. Working closely with the People & Development team, you will gain hands-on experience across a wide range of people processes while studying towards the Level 3 CIPD Foundation Certificate in People Practice.

Working with respect, openness and integrity, you will build positive relationships across the organisation while handling confidential information accurately and professionally. You will develop skills in recruitment, onboarding, employee records, training administration and payroll support, while contributing to a collaborative and supportive team environment.

Based at ACT’s Head Office in Cardiff and reporting to the People Operations Manager, this role offers an excellent opportunity to start a career in HR. The successful candidate will be encouraged to demonstrate innovation and creativity, communicate with clarity, and consistently model ACT’s Behaviour Framework in all aspects of their work.

What you’ll do:

• Maintain accurate employee records and personnel files (paper and electronic), ensuring confidentiality and compliance.
• Provide HR administrative support across the employee lifecycle, including recruitment, onboarding and leavers.
• Support pre-employment checks, onboarding documentation and communication with Payroll.
• Administer HR processes including sickness absence, annual leave monitoring and probation tracking.
• Coordinate CPD and training administration, including scheduling, records, compliance reporting and training calendar maintenance.
• Administer DBS processes and support HR system audits, ensuring data accuracy and up-to-date records.
• Support meetings through scheduling, agenda preparation and minute taking where required.
• Assist with payroll and benefits administration, including life assurance records and recognition vouchers.
• Provide general administrative support to the People & Development Team, including reception cover when required.
• Maintain accurate HR data, reports and trackers to support compliance and continuous improvement.
• Promote and adhere to GDPR, safeguarding, health and safety, equality, diversity and inclusion, and organisational policies at all times.

Please refer to the full job description for a comprehensive list of duties.

ACT is committed to promoting the Welsh language for both staff and learners, and whilst it is not considered essential criteria, the ability to speak Welsh is desirable for this role.

Why work for ACT?

At ACT, people are at the heart of everything we do. As Wales’s largest training provider, we’re passionate about making a real difference through high-quality learning — and we’re just as committed to supporting our staff to grow, develop and succeed.

We’re proud to be an Investors in People Platinum organisation, accredited for over 25 years, and recognised in the Best Companies 2025 awards as one of the UK’s top employers — ranked 26th Best Large Company to Work For and 5th in Wales.

Our Values:

At ACT, we pride ourselves on fostering a culture of respect, fairness, and dignity for all. We believe in creating an inclusive environment where every individual feels valued and empowered to thrive.

FREDIE has been central to promoting and recognising exceptional commitment to equality and diversity. FREDIE stands for Fairness, Respect, Equality, Diversity, Inclusion, and Engagement, and these values are at the heart of ACT’s philosophy, shaping our approach to both staff and learners.

Diversity statement

ACT is dedicated to fair and safe recruitment practices, ensuring equality for all applicants and staff. We do not discriminate based on gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Our questioning and collating of information are intended to help us maintain equal opportunities best practice and identify barriers to workforce equality and diversity. The information collated from you will not be used in any decision affecting you.

We are happy to consider an reasonable adjustments that candidates may need during the recruitment process, please drop us an email with your requirements.

What next?

The Advert will close 08th July 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Applicants will be notified via email of application process (please check junk or spam folders)

An interview process consisting of:

A face-to-face interview at our Head Office. You may also be asked to complete a work-based task, with full details provided in advance. A second-stage interview may be held for shortlisted candidates.

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.

If you have any queries about the vacancy, please feel free to contact us on recruitment@acttraining.org.uk.

Safeguarding:

Our organisation is deeply committed to safeguarding the welfare of all learners and staff. We expect all employees to uphold this commitment as part of their role. Please note that the successful candidate will be required to undergo an enhanced DBS check.

If you would like to work for an organisation that demonstrates outstanding commitment to staff engagement, has gained a place on the Times Best 100 Companies to work for in the UK for the last eight consecutive years and that holds Investors in People Platinum accreditation we would love to hear from you!

What you get in return:

• Excellent professional development opportunities
• Generous holiday package (up to 45 days per year)
• E-learning platform available to all staff.
• Annual salary increases
• Staff counselling sessions
• Mental Health First Aider
• Wellbeing initiatives
• Bi-annual performance reviews
• Staff Council
• Flexible and hybrid working (where applicable)
• Team building days
• Volunteering days
• Staff celebration days
• Length of service, birthday and yearly appreciation rewards
• Staff Recognition Awards
• Healthcare cash plan
• Contributory pension scheme
• Life assurance

Our Values:

At ACT, we pride ourselves on fostering a culture of respect, fairness, and dignity for all. We believe in creating an inclusive environment where every individual feels valued and empowered to thrive.

FREDIE stands for Fairness, Respect, Equality, Diversity, Inclusion, and Engagement – values that lie at the heart of everything we do at ACT. From our interactions with staff to our engagement with learners, these principles guide our approach, ensuring that everyone has the opportunity to succeed.

Downloads

• P&D Administrator JD & PS 09.06.2026

Person Specification

What we are looking for

Experience

No previous Human Resources experience is required. We welcome applications from individuals with transferable skills gained through education, work experience, volunteering or other activities.

Qualifications & Knowledge

An interest in developing a career in Human Resources and People Development.

GCSE Grade C/4 or above (or equivalent) in English and Mathematics.

Skills & Attributes

Ability to use initiative, solve problems and plan work effectively.

Proactive and customer focused approach to work.

Ability to follow processes and work accurately within established procedures

Ability to handle confidential and sensitive information appropriately.

Ability to work collaboratively as part of a team and build positive working relationships.

Good verbal and written communication skills.

Basic IT, including Microsoft Word, Outlook, Excel

Strong attention to detail and commitment to maintaining accurate records.

Good organisational skills and the ability to manage tasks and deadlines effectively.

Personal Qualities

Treats others with respect and values difference perspectives and contributions.

Communicates openly, honestly and professionally.

Willingness to learn, develop and embrace new ways of working.

Commitment to personal and professional development.

Positive approach to work and supporting others

Ability to work independently and take responsibility for own tasks.

Willingness to contribute ideas and support continuous improvement.

Ability to build positive working relationships with colleagues, and managers across the company.

Flexible and willing to support the sider team when required.

Other

Demonstrate ACT’s Behaviour Framework:

Ability to work full time from ACT Head Office

Commitment to completing the Level 3 CIPD Foundation in People Practice.