Payroll – Account Manager (Full Time) Full Time NEW

Job Summary
We are seeking a dynamic and detail-oriented Payroll – Account Manager to join our team in a full-time capacity. In this role, you will oversee payroll operations, ensuring accurate and timely processing for diverse client accounts. Your expertise in payroll management systems and accounting software will drive efficiency and compliance across all payroll functions. This position offers an exciting opportunity in supporting our clients processing Direct Payments and working with a dedicated team in delivering exceptional service. The ideal candidate is proactive, highly organised, customer focused and possesses a strong understanding of financial concepts related to payroll.

This is a full time role at 37.5 hours per week, Monday to Friday, working on a remote basis from home with occasional attendance to an office in the Leicestershire area.

Duties

• Manage Direct Payment accounts, ensuring receipt and chasing of client contributions and council funds, to ensure sufficient funds to make payments.
• Liaise with Finance and local authority to act immediately in assisting the setup of accounts and receipt of client funds.
• Accurately upload and approve invoices and timesheets for payment, ensuring quality checks are made to identify and resolve discrepancies.
• Ensure the efficient, timely and effective processing of payroll and invoices for DP Holders and their PA’s.
• Ensure payment journals are accurate and uploaded to X-Ledger.
• Maintain accurate and up to date customer details and records for all DP Holders on CRM, payroll, and accounting systems.
• Ensure responsibilities are met regarding pension scheme setup and auto enrolment, along with employee and employer payments.
• Monthly reconciliation of all accounts and provide data for KPI’s to be reported to commissioners.
• To work with EAG colleagues to manage customer relationships and address day to day issues and enquiries, including the management of ceased accounts, in line with DP Holder preferred communication methods.
• Recognise where customers may be vulnerable to financial or other abuse and take appropriate action to alert others to ensure they are appropriately safeguarded.

This list is not exhaustive and from time to time you may be required to undertake additional duties.

Person Specification:

Essential

• Eligibility to work in the UK
• Ability to travel in the Leicester area (occasional)
• Previous payroll experience
• Experience of delivering excellent customer service through a range of mediums including face to face, telephone and email.
• Able to use initiative to assist with problem solving and to escalate promptly where required.
• An eye for detail and a ‘get it right first time’ attitude
• Excellent numeracy, written and oral skills
• Excellent administrative skills, able to organise a wide range of information.
• Able to self-organise workload to meet fixed deadlines.
• IT literate with experience of Microsoft applications and familiarity with finance and payroll software packages

Desirable:

• Experience of working in a fast-moving payroll environment and/or assisted with direct responsibility for client accounts.
• Experience of working on pension administration and/or with knowledge of pension regulatory compliance

Our values underpin everything we do and are the guiding beliefs and principles of Purple – We are:

• Authentic – lived experience is our most valuable raw material
• Accessible – from corporates to microenterprises, disability organisations to individual disabled people. We support all.
• The experts – humble but knowledgeable in finding solutions.
• Creative – global to local. We develop and deliver innovative approaches to the issues of today.

Purple is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people, and expects all employees, contractors and volunteers to share this commitment. All post holders will be subject to appropriate pre-employment vetting procedures and, where eligible, a satisfactory Disclosure and Barring Service check.

If you require adjustments to attend an interview, please let us know.

Job Types: Full-time, Permanent

Pay: £27,748.00 per year

Benefits:

• Company events
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• Sick pay

Work Location: Remote