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Full job description
Band 4
Main area
Urology
Grade
Band 4
Contract
Fixed term: 12 months (12m FTC)
Hours
Full time – 37.5 hours per week
Job ref
396-7907470-DE-GV-Y
Site
KINGSTON AND RICHMOND FOUNDATION TRUST
Town
KINGSTON UPON THAMES
Salary
£33,262 – £36,027 Pro rata, pa, incl. HCAS
Salary period
Yearly
Closing
11/05/2026 23:59
Home, community, hospital
Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you’re looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.
Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.
We are proud to be recognised for our outstanding cancer care, children’s services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the “Best in London” by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.
Our Trust values
These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.
- Compassionate: We provide care with kindness, understanding, and empathy for all.
- Inclusive: We embrace diversity and respect the unique contributions of every individual.
- Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
- Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.
Job overview
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge,
ensuring the entire pathway is managed smoothly. The postholder will supervise the day to day running of the Urology department in liaison with the Assistant service manager and will and allocate work to the PPC team.
Main duties of the job
- To lead/supervise the administrative team, in delivering a high quality administrative pathway for patients and staff at the Trust.
- To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries.
- Receiving and dealing with telephone enquiries as appropriate.
- To maintain diaries as required.
- Input and look up data on Trust IT systems in accordance with Trust policy
Continued on JD…
Working for our organisation
Kingston and Richmond NHS Foundation Trust has four key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:
Compassionate – We treat everyone with kindness, understanding and empathy
Inclusive – We are respectful, fair and open, valuing everyone’s unique contribution
Collaborative – We work together across our teams and with our partners and are helpful, positive and supportive
Inspiring – We strive for the best for patients, communities, staff and partners and are always learning and improving
Detailed job description and main responsibilities
***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification***
NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.
Person specification
General
Essential criteria
- Computer literate
- Good attention to detail
- Ability to initiate and coordinate change to own working practice
Desirable criteria
- Knowledge of healthcare admin systems and processes
- Patient care / Customer service experience
SHORTLISTING CRITERIA
Essential criteria
- GCSE Maths and English, grades A-C or equivalent
Desirable criteria
- Previous NHS experience
Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: [email protected]
Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.
Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.
Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.
References
Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.
Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.
Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.
Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.
Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.
Further details / informal visits contact
Name
GAYLE HARRIS Assistant Service Manager
Job title
Assistant Service Manager
Email address
Telephone number
020 8934 3052
