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Job DescriptionPatient Bookings Administrator – Bupa DermatologyLocationRemote role with occasional travel to Head Office in Rural Oxfordshire (OX25) for training and team-building activities.Please note: applicants should ideally live within approximately a 1-hour radius of OX25.Salary: £25,057.50 per annum plus commission.Working Hours: 37.5 hours per week, worked across varying shift patterns between:8:00am – 8:00pm, Monday to SaturdayFlexibility is required to support business needs. Rotas are provided well in advance.We are looking for a confident individual to join our Bupa Dermatology Patient Bookings team.This is a remote role however our Head office is in Rural Oxfordshire, occasional travel will be required for team building and training days to this location. Therefore, it is preferable if you to live within (approximately) a 1 hr radius of OX25.About The RoleWorking remotely as part of a supportive team, you will be responsible for speaking with patients, understanding their needs and arranging suitable appointments and treatments across our clinics. The role requires excellent communication skills, resilience, and the ability to work towards targets and KPIs in a fast-paced environment.Key ResponsibilitiesHandling telephone and online enquiries from patientsBooking and managing clinic appointments in line with business guidelinesProviding patients with information relating to treatments and servicesManaging clinic diaries effectively and accuratelyWorking towards individual performance targets and KPIsContacting existing patients regarding finance optionsDelivering a high standard of customer service and patient careCompleting administrative tasks accurately and efficientlySkills & Experience RequiredExcellent communication and interpersonal skillsStrong organisational and administrative abilitiesGood IT skills, including Microsoft Office packagesAbility to multitask and remain calm under pressurePositive, enthusiastic and proactive approachQuick learner with strong attention to detailPrevious experience in a customer service or appointment booking roleExperience within healthcare, hospitality or beauty industries would be advantageousWhy Bupa? Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.Joining Bupa in this role you will receive the following benefits and more:Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.Bupa health insurance as a benefit in kind.An enhanced pension plan and life insurance.Annual performance-based bonus.Onsite gyms or local discounts where no onsite gym available.Various other benefits and online discounts.Access to Bupa Campus Clinical Training Academy to support career development.Commission SchemeDiversity and InclusionWe’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs themTime TypeFull timeJob AreaAdministrationLocations:Park Farm