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Receptionist/Patient Administrator – Pre-assessment, Band 3We are looking for an enthusiastic and self-motivated candidate to join the Preoperative Assessment Team at Chelsea and Westminster Hospital. The post holder will be required to work closely with the Administrative Managers and Clinical teams, including team leaders, nursing and medical staff and liaise with a range of staff internally and externally across the Trust.You will be able to adapt quickly and effectively in different environments, able to be flexible when faced with challenging situations and provide administrative support to our clinicians and provide quality customer service to our patients.Successful candidates should be able to undertake a wide range of administrative duties. They should be a good team player, have excellent listening and communication skills, be organised, adaptable and flexible.Hours of work are Monday to Friday with alternate Saturday shift.PLEASE NOTE THE VACANCY WILL BE CLOSED ONCE SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVEDThe post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times.If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be your opportunity to make a real difference to the service that we provide to our local community, always keeping the patient at the centre of everything that we do.Chelsea and Westminster Hospital NHS Foundation Trust is one of England’s top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us ‘Good’ in safety, effectiveness, care, and responsiveness, and ‘Outstanding’ in leadership and resource use.We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.Some roles may require weekend shifts at multiple sites.For further details / informal visits contact: Name: Jennifer Ang Job title: Assistant Service Manager Email address: jennifer.ang@nhs.net
