Part-Time Operations Coordinator Full Time NEW

At Westcoast, we take pride in distributing some of the most renowned global IT brands to resellers, retailers, and organizations across the UK and beyond. As an innovative and inclusive company, we thrive on teamwork and the diverse talents of our people. We invite you to turn your passion into a rewarding career with us!

Working Pattern

This is a 4-day contract role, with working days scheduled across Friday, Saturday, Sunday, and Monday.

Working Hours Are As Follows

Friday and Monday: 8:00am – 5:00pm or 8:45am – 5:45pm

Saturday and Sunday: 9:00am – 3:00pm (working from home)

This role offers a hybrid working arrangement, with remote working in place on Saturdays and Sundays.

What is the role?

Working with a dedicated set of accounts you will take a customer-focused approach to managing all orders – from receipt through to shipment and delivery – ensuring we deliver maximum fulfilment at minimal operational cost.

You will be an individual who takes an analytical and methodical approach, ideally with strong operational experience gained within a sales support, operations, or administrative environment.

The role provides an excellent opportunity for an individual to develop an understanding of the IT sector with particular emphasis on operations and supply chain.

Your Day-to-Day Responsibilities Will Include

• Managing the customer order process from receipt of order through to shipment and delivery
• Arranging deliveries and ensuring all are compliant with the specifications of the customers’ DC
• Stock Management – Liaising with product management and re-allocating stock to ensure max. fill rate
• Resolving delivery problems and communicating any delays to the customer DC’s
• Communicating stock availability and lead time information to customers
• Resolving customer queries and complaints quickly and courteously
• Reporting on customer stock and sales
• Supporting the External Account Managers
• Undertaking ad hoc company projects as required

Is this the role for you?

Skills

To be successful in this role you will have some of the following skills and experience and the desire to develop in other areas:

• Proactive, commercially minded individual with excellent communication skills.
• Motivated and proactive, able to work under pressure both independently and as part of a team.
• Strong interpersonal skills with an ability to develop strong business relationships.
• Able to work effectively under pressure and with changing priorities and workload.
• Excellent attention to detail
• Advanced Excel skills
• Experience or knowledge of supply chain/logistics would be beneficial

What’s in It for You?

This is a fantastic opportunity to immerse yourself in the IT industry, build lasting relationships, and grow with a Sunday Times Top Track 100 company.

• Growth Opportunities: We offer training and development opportunities to help you reach your full potential. Whether it’s funded apprenticeships, work-based studies, or professional qualifications, we’ve got you covered.
• Generous Benefits Package: Enjoy 25 days of holiday, employee referral bonuses, perks and discounts. (Theale only – New fully equipped gym available 24/7).
• Wellbeing Support: Access to Westcoast Wellbeing services including mental health counselling, virtual GP services, physiotherapy, life insurance, eye care schemes, and more.
• Community & Connection: Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging.

What’s Next?

If you’re ready to join a company that values its people and rewards success, click apply to start the quick application process (5-6 mins).

Please note: Due to the high volume of applications, we may not be able to provide individual feedback for every candidate. If you don’t hear from us within 14 working days, kindly note that we have chosen to pursue other candidates for this opportunity . We appreciate your interest and encourage you to explore future opportunities with us.