About The Job
You will serve as the primary onsite IT resource for KBRA’s London office, providing first level support for employees and partnering with the global IT Support team when escalation is needed. This role includes troubleshooting hardware, software, network, and access related issues; assisting with onboarding and offboarding; supporting conference room technology; and maintaining a reliable day-to-day technology experience for local employees. As support volume ramps up, you may also provide supplemental remote support for employees in other KBRA offices.
You will manage support tickets by documenting issues and resolutions, prioritizing requests, and routing or escalating tickets to the appropriate IT teams when needed. This is an end user facing support role that requires a professional, responsive, and service oriented approach to assisting employees with their day-to-day technology needs across the organization.
Responsibilities Include
About You
You are a dependable, customer focused IT support professional who enjoys helping end users resolve technology issues. You are organized, detail oriented, and comfortable working in a fast paced environment while maintaining professionalism and confidentiality.
You will be successful in this role if you have:
Preferred Qualifications
Benefits
About Us
Kroll Bond Rating Agency, LLC (KBRA) is a full-service credit rating agency registered with the U.S. Securities and Exchange Commission as an NRSRO. Kroll Bond Rating Agency Europe Limited is registered as a CRA with the European Securities and Markets Authority. Kroll Bond Rating Agency UK Limited is registered as a CRA with the UK Financial Conduct Authority pursuant to the Temporary Registration Regime. In addition, KBRA is designated as a designated rating organization by the Ontario Securities Commission for issuers of asset-backed securities to file a short form prospectus or shelf prospectus. KBRA is also recognized by the National Association of Insurance Commissioners as a Credit Rating Provider. Kroll Bond Rating Agency UK is located at Augustine House, Austin Friars, London, EC2N 2HA, United Kingdom.
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