OTSM Trainer Full Time NEW

OTSM Trainer (Training Delivery Specialist)

Location: Gloucester or Londo

nEmployment Type: Contrac

tDepartment: OTSM Business Chang

eReporting To: Business Change Lea

d
About the Ro

leWe are seeking an experienced and engaging OTSM Trainer to support the successful delivery of our OTSM programme. This role will be responsible for designing, developing, delivering, and evaluating training solutions for a diverse user base of more than 5,000 employees across virtual and on-site location

s.
The successful candidate will play a key role in driving user adoption and ensuring employees are equipped with the knowledge and confidence required to work effectively with new processes and systems. Training interventions will range from user documentation and digital learning resources to instructor-led workshops and hands-on support during critical project mileston

es.
Key Responsibili

tiesTraining Needs Anal

• ysisPartner with business leaders, project teams, and stakeholders to identify training requirements arising from new processes, system enhancements, or organisational cha
• nge.Assess skill gaps and determine the most effective learning solutions for different user gro

ups.Learning Design & Develop

• mentDesign comprehensive training curricula, lesson plans, facilitator guides, user manuals, and digital learning materi
• als.Develop engaging learning content tailored to a wide range of business audiences and learning sty
• les.Create and maintain knowledge articles, quick-reference guides, videos, and other support materi

als.Training Deli

• veryDeliver high-quality instructor-led training sessions, workshops, webinars, and system demonstrati
• ons.Facilitate interactive learning experiences that promote engagement and knowledge retent
• ion.Provide coaching and support to end users throughout the change jour

ney.Go-Live & Adoption Sup

• portDeliver dedicated training support during system rollouts and go-live peri
• ods.Act as a trusted point of contact for user queries and adoption challen
• ges.Work closely with Business Change and Project teams to ensure smooth transiti

ons.Evaluation & Continuous Improve

• mentMeasure training effectiveness through assessments, surveys, feedback sessions, and performance metr
• ics.Analyse results and continuously improve learning materials and delivery meth
• ods.Report on training outcomes and user readin

ess.Learning Management System Administra

• tionUpload and manage training content within the Learning Management System (L
• MS).Monitor training completion rates and generate reports for project stakehold
• ers.Maintain accurate learner records and compliance d

ata.
Abou

t YouEssential Require

mentsQualifica

• tionsDegree in Education, Human Resources, Business Administration, or equivalent practical experi

ence.Exper

• ienceMinimum 3–5 years’ experience delivering training as part of large-scale business transformation or technology proj
• ects.Proven track record of developing and facilitating training for diverse audie

nces.Technical Know

• ledgeStrong working knowledge of OTSM and its functiona
• lity.Experience creating training materials, user guides, and digital learning con

tent.
Desirable Requir

• ementsPrevious experience supporting OTSM implementations or rol
• louts.CPTD, TAP, or other recognised Learning & Development certific
• ation.Familiarity with the client’s training tools, methodologies, and change management proc
• esses.Experience managing learning content within enterprise Learning Management Sy

stems.