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Position DescriptionAt CGI, you will play a key role in ensuring the stability and performance of mission-critical systems that support national security outcomes. As an Operations Support Manager, you will lead the delivery of secure, reliable support services within complex cloud environments, ensuring operational excellence and continuous improvement. Working with clients, partners and technical teams, you will take ownership of service performance, drive innovative solutions, and grow your leadership capabilities within a collaborative and supportive environment.The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client.CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee.We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be based on site near Gloucester or in Central London 5 days a week.Your future duties and responsibilitiesIn this role, you will manage day-to-day operational support services within secure cloud environments, ensuring high levels of service availability, stability and performance. You will take ownership of operational outcomes, leading support teams and coordinating with partners to deliver reliable and compliant services aligned to client expectations.You will oversee incident, problem and request management processes, driving timely resolution and continuous improvement. Working closely with stakeholders, you will ensure clear communication, proactive risk management and the ongoing optimisation of service operations within a supportive and collaborative environment. Lead & Manage day-to-day operational support and service performance Oversee & Resolve incidents, problems and service requests Coordinate & Align support teams and delivery partners Engage & Communicate with stakeholders to maintain service alignment Monitor & Improve service performance, availability and reliability Identify & Drive continuous improvement across support processes Report & Present operational performance, risks and service issuesRequired Qualifications To Be Successful In This RoleYou should have strong experience in operations or service support management within complex or secure environments, with the ability to lead teams, manage service performance and drive improvements. A good understanding of ITIL practices and cloud-based infrastructure is important. You should have proven experience in operations management and service support Strong experience in incident and problem management Excellent stakeholder communication and engagement skills Experience leading and coordinating support teams Knowledge of ITIL frameworks and best practices Understanding of cloud infrastructure environments Experience with service performance monitoring and reporting (desirable) Exposure to Oracle Cloud Infrastructure (desirable) Understanding of secure environments and compliance requirements (advantageous)Together, as owners, let’s turn meaningful insights into action.Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.Come join our team-one of the largest IT and business consulting services firms in the world.
