Operations Executive – Fees Full Time NEW

Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what’s next.

Our success hinges on our people and that’s our secret for longevity. We are a team of passionate professionals and everything we do is guided by our purpose – placing the power of good advice into more hands, we go further to understand the needs of our clients and what matters most to them. We’re here to help them make significant decisions with confidence, provide strong foundations for the future and guide them towards their goals.

Job Description

What will you be doing?

We’re seeking a talented individual to join our Fees team in Liverpool, which is responsible for all aspects of Account Opening and Maintenance, primarily in Fees administration, helping out on Account Opening, Static Data, Internal account reconciliations etc.

This is a hybrid working role with an expectation to be in the office 3 days per week.

As an Operations Executive, your responsibilities will include among others:

• Fees responsibilities: e.g. maintaining fee static data on various systems, loading fee rates onto new accounts, processing fee debits, refunds and reversals; validate fee documentation; provide fee guidance to branches: man mailbox: answers calls regarding fees; liaising with platform providers and Finance; assist the team with ongoing fee projects etc.
• Help out teams within the same stream and departments as and when required (training provided)
• Adopt a high-quality culture to minimise error, ensuring quality service levels and high standards are delivered. High levels of Accuracy and ability to work within tight deadlines are essential.
• Ability to liaise effectively and constructively with internal and external companies and provide assistance to their queries

Qualifications

To be successful in this role, you should:

• Mathematics, Economics, Finance or similar background with a passion for numbers.
• Working knowledge of Microsoft Office packages: Minimum basic level Word and intermediate level Excel.
• Strong Interpersonal skills are essential, with the ability to communicate well both written and verbally to various, including senior audiences.
• Demonstrate ability to understand and summarise complex information in a professional and concise manner, with high levels of accuracy and attention to detail.
• Ability to solve problems quickly, organise workloads effectively and meet tight deadlines.
• Responding to queries from both internal and external parties in a timely manner and providing a high level of customer service both internally and externally.

Desired

• Experience gained within a financial services institution especially in Operations is advantageous but not essential.
• Relevant professional qualifications e.g. CISI Investment Operations Certificate / CII Certificate in Financial Services / CII Diploma in Regulated Financial Planning, desirable but not essential

Additional Information

As a colleague here at Evelyn Partners you will have access to benefits that include:

• Competitive salary
• Private medical insurance
• Life assurance
• Pension contribution
• Hybrid working model (role dependant)
• Generous holiday package
• Option to purchase additional holiday
• Shared parental leave

We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and we’re delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment.

We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.