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Full job description
Allview Electrical are a local, family run electrical company who are looking for a reliable and organised Operations & Customer Support Coordinator to join our growing team. This is a full time, permanent role working closely with our Operations Manager to support the day to day running of the business.
Role Overview
You will be a key part of the team, helping to ensure smooth office operations while delivering excellent customer service. This role suits someone who is proactive, approachable, and confident communicating with customers.
Key Responsibilities
- Answering incoming phone calls, emails, and messages
- Responding to customer enquiries in a professional and timely manner
- Following up with customers regarding quotes
- Scheduling emails to request customer reviews
- Contacting customers to ensure they are happy with completed work
- Chasing outstanding invoices
- Supporting general day-to-day office operations
- Assisting with ad hoc administrative tasks as required
Working Hours
- Monday to Friday
- 8:00am – 4:30pm
Additional information
- Hybrid role
- 2 days per week working from home
- Office-based days include free parking
- 20 days annual leave plus bank holidays
Requirements
- Comfortable using or willing to learn CRM systems
- Basic proficiency in Microsoft Word and Excel
- Strong organisational skills and attention to detail
- Friendly, professional, and confident telephone manner
- Reliable and approachable with a positive attitude
Benefits
- Private healthcare
- Pension contribution
- Team days out
- Hybrid working flexibility
- Free parking when office based
Salary of £27,000 to £30,0000 depending on experience.
Job Types: Full-time, Permanent
Pay: £27,000.00-£30,000.00 per year
Benefits:
- Company pension
- Free parking
- Private medical insurance
- Work from home
Work Location: Hybrid remote in Tonbridge TN11 8PN
