Operations and Bookings Administrator Full Time

Job Title: Operations and Bookings Administrator
Location: Wickford (Office Based)
Hours: Monday to Friday, 9:30am – 2:30pm (Term Time Only)
Company: South East Coaches Ltd

About Us
South East Coaches Ltd is a professional and fast-growing coach operator based in Wickford. We work with schools, corporate clients, and private groups across the UK and Europe, delivering high standards of service backed by our DVSA Earned Recognition accreditation.

Role Overview
We are looking for a reliable and organised Operations and Bookings Administrator to support the day-to-day running of our busy transport office. This is a varied role involving customer communication, quotation preparation, and general administration, alongside supporting the operations team to ensure services run smoothly. The role also plays an important part in converting enquiries into confirmed bookings.

Key Responsibilities

• Responding to incoming emails and customer enquiries in a timely and professional manner
• Preparing and sending accurate, well-structured coach hire quotations
• Managing bookings and updating internal systems (including Coach Manager)
• Supporting day-to-day operations, including liaising with drivers and the transport team
• Monitoring upcoming work and assisting with planning and coordination
• Following up quotations to help convert enquiries into bookings
• General office administration (filing, document management, data entry)
• Supporting basic marketing activity (social media posts, content ideas, updating information)

Requirements

• Strong written communication skills (clear, professional email writing is essential)
• Good organisational skills and attention to detail
• Ability to work in a fast-paced environment and prioritise workload
• Confident using computers and standard office software
• A proactive approach and willingness to get stuck in
• Ability to price and structure quotations logically (training provided)

Desirable (but not essential)

• Previous experience in an admin, transport, or customer service role
• Experience within transport, logistics, or a similar industry
• Basic understanding of social media/marketing
• Experience using Distinctive Systems Coach Manager (training provided)

What We Offer

• A varied and hands-on role within a growing company
• Supportive team environment
• Opportunity to develop within the business

Pay: £16.00 per hour

Work Location: In person