Operational Shift Manager Satellite Heathrow Full Time

Shift Pattern: 4 on 4 off | 12-hour shifts | 48 hours per week

Reports to: Thurrock Depot Manager

Are you a driven, hands-on leader with a passion for operational excellence? Do you thrive in fast-paced environments where your decision-making and people skills directly impact performance and customer service?

We’re looking for an Operational Shift Manager to lead the daily operations at our Heathrow Satellite Branch. This is a crucial leadership role in a high-security, service-critical environment. If you’re ready to take the next step in your career and play a key role in driving performance, safety, and continuous improvement, we want to hear from you.

Key Responsibilities

Lead and manage all Note machine operational staff

Oversee daily operations on the road and ensure communication and collaboration with proving cash centre

Deliver key performance indicators (KPIs) and drive operational excellence

Conduct daily huddles and tier meetings with CIT and management

Deliver effective training, coaching, and performance reviews

Promote a culture of continuous improvement using Lean tools (Kaizen, Gemba walks).

Maintain high compliance and safety standards across the team and fleet

What We’re Looking For

Proven ability to lead, inspire, and coach teams in a high-pressure environment.

Strong communicator who can tailor messaging to suit the audience.

Adaptable and solution-oriented with strong decision-making skills.

Skilled in prioritisation, time management, and performance tracking.

Experience In Managing Security-sensitive Operations Or Logistics Preferred.

Familiar with operational audits, 5S standards, and fleet compliance.

What We Offer

At NoteMachine we pride ourselves on the benefits that we can offer our staff. So, in return for your hard work and professionalism we offer:

Ø A competitive salary with an attractive bonus plan;

Ø 31 days annual leave increasing to 32 then 33 days after your first and second years’ service;

Ø Flexible working pattens available after completion of training to help you find your ideal work/life balance;

Ø Excellent career progression and opportunities for development within a growing and diverse company;

Ø Access to Medicash – allowing you to claim back some of your medical expenses such as dental, optical, massage therapy etc.

Ø Store discounts and cashback with some the UK’s biggest brands after 12 months service.

Ø A salary sacrifice pension programme that results in a higher take home and higher pension contribution;

Ø Life insurance scheme, paying x4 your annual salary;

Ø Sickness insurance programme for employees after a years service;