Onboarding Executive Full Time

Motors & Cazoo, is the ultimate destination for car enthusiasts and buyers alike! As a leader in the market, we pride ourselves on providing unparalleled search tools, expert car guides, insightful reviews, and a comprehensive vehicle price guide. Our mission is simple: to empower buyers to find their perfect car efficiently and with confidence, while also helping automotive retailers reach millions of eager buyers.

At Motors & Cazoo, you’ll be part of a team that’s revolutionising the way people buy and sell cars. If you’re ready to drive your career forward in a dynamic, fast-paced environment, Motors & Cazoo is the place for you. Join us and be a part of shaping the future of automotive retail

!
We are currently seeking a strong Onboarding Executive to join our Commercial tea

m.
Reports To: Onboarding Team Mana

gerContract Type: Perman

entLocation: Richmond UK, Hyb

rid
About the r

• ole:You will welcome new B2B accounts to the MOTORS & Cazoo platforms and introduce customers to their advertising pack
• agesSupport customers through Onboarding journey, providing both product knowledge and completing technical processes to set up their account in a timely ma
• nnerYou’ll drive solutions, escalating any technical issues and ensure the next steps are communicated to the cust
• omerDriving a customer powered approach, you will ensure that customers have the necessary information and technical support to get their advertising live in line with internal S
• LA’sA role with autonomy, owning end to end onboarding process including, outbound and inbound calls, case management, feed set up and sales sup

port
What we ideally looking

• for;A key behaviour trait, we are looking for passionate people who enjoy conversing and building relation
• shipsA methodical approach to your work with a high level of attention to de
• tail.As it is a fast paced area of the business being highly organised with an ability to prioritise effectively are key pillars to its suc
• cess.An individual who is curious in nature to help identify and resolve i
• ssuesConfidence and capability to communicate in different styles effectively with stakeholders and cust

omers
At MOTORS & Cazoo, we’re fearlessly committed to helping car buyers and dealers save time, money, and energy. If you’re ready to challenge the status quo, give it your all, and come out smiling, you’ll fit right in. You can expect a fast pace, plenty of support and a commitment to work flexibility. Are you

ready?
Perks & B

enefitsWe don’t just offer benefits, we invest in the people challenging the status quo in the automotive marketplace

space.
Fin

• ancials We offer an annual bonus scheme or commission plans for our Commerci
• al team.We more than match your commitment to your pension, so when you contribute 6% , we put in 9%, taking your total up to 15% of your base
• salary.Quarterly value-led awards with generous cash
• prizes.Referral Bonus: Recommend a colleague, get

£2,000.
Work

• -Life 🏖️25 days (plus bank
• holidays)Hybrid setup -Hybrid/Remote setup dependent on your role (We’ll make this obvious which set up it is in our job desc
• riptions)Family (After 6 months of
• service):Maternity/Pregnant Parent Leave: 20 weeks at 1
• 00% pay,.Paternity/Non-birth Parent Leave: 12 weeks at
• 100% pay.Volunteer Days: We offer 2 volunteer days a year so you can help out wherever matte

rs to you
Health & Peace

of Mind 🏩Comprehensive cover so you (and your favourite people) have the care

• you need.AXA Private Healthcare: High-level coverage for you, partners, and dependents—including pre-existing c
• onditions.Bupa Dental: Level 2 coverage for cashback on preventative, restorative and emerg
• ency care.Private GP: 24/7 digital access via
• Help@Hand.Income Protection: 13 weeks of sick pay, before going onto Long term Illness cover with C
• anada LifeLife Assurance: 4x basic salary covere
• d by Unum.Specialist Support: Free counseling and menopause/fertility support

via Peppy.
You

r Growth 🌱We hired you for your talent, and we’re committed to helping you

• expand it.Learning budget and continuous development opportunities. Every manager has a dedicated budget for your specific role d

evelopment.
T

• he Extras 🔍Your choice of a MacBook or Win
• dows laptop.Perks@Work: Discounts at over 30,000 retailers and entertain
• ment venues.Annual conference with top tier industry guest speakers. Past guests include names like Matthew Syed and Da
• mian Hughes.Whether it’s our Summer bash or the annual festive party, we make sure we take the time to bring everyone together and celebra
• te in style.Free food & drinks in
• the office.We’re proud partners of Brentford FC, and we share the rewards with you. From tickets to matches to the bucket-list opportunity to actually play on the pitch yourself, we bring you closer to

the action.