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Operations Supervisor (Backshift)
About the Role
We are seeking an experienced and solution-focused Operations Supervisor ( Backshift) to support the smooth and effective running of our Express Services operation. Working closely with internal teams, the Operations Supervisor will play a key role in ensuring operational continuity, successful completion of collections & deliveries, customer service delivery, and inter-shift coordination.
This role is integral to maintaining operational performance standards, supporting compliance, and ensuring goods flow efficiently through the network.
Key Responsibilities
In this role, you will:
- Assist with arranging collections & deliveries
- Provide a strong level of customer service via telephone and email
- Coordinate with other departments to ensure continuity and information flow
- Use internal systems & TMS ( Transport management system )
- Produce reports and operational updates as required
- Support operational process improvements and service delivery
- Work with transport compliance team to ensure all vehicles are kept compliant
- Promote a safe working environment and compliance with procedures
- Work with partners / agencies to cover driver holiday & sickness
- Nightly driver de-brief
- Completion and distribution of nightly handover
Who You’ll Work With
You will collaborate closely with:
- Warehouse teams
- Drivers
- Customers, suppliers and subcontractors
- Dayshift Operations teams
Your role will support service continuity and reduce disruption to customers through effective communication and handover processes.
What We’re Looking For
We are looking for someone with:
- A strong understanding of transport or logistics operations
- Experience working within a transport environment
- Excellent prioritization and problem-solving abilities
- Excellent geographical knowledge
- Effective communication and relationship-building skills
- IT proficiency (Microsoft Office / TMS systems advantage)
- A solution-focused and organised mindset
Success in the Role Looks Like
- Smooth operational handovers between shifts
- Accurate freight counts and reporting
- Successful completion of collections & deliveries
- Minimal disruption to customer service
- Positive working relationships and collaboration across teams
Why Join Us
This is an opportunity to play a key part in a fast-paced logistics environment, influencing process improvements and helping deliver time-critical services for our customers.
Previous supervisor experience is beneficial, but not essential for the right candidate.
Salary negotiable.