Office Manager – Prime Central London (based in Mayfair) Full Time

JLL’s Residential division is a leading force in London’s prime property market, providing comprehensive estate agency services to discerning clients across the capital’s most prestigious neighbourhoods. Our Mayfair office sits at the heart of one of the world’s most exclusive residential markets, where we partner with property owners, buyers, and investors to deliver exceptional results through market expertise, strategic insight, and unparalleled client service.

We are a client-focused, results-driven business whose primary aim is to exceed expectations in every transaction. We assemble teams of professionals who deliver integrated services built on deep market knowledge, innovative thinking, and genuine client partnerships. We attract, develop, and reward talented individuals, challenging them to build lasting client relationships founded on quality service, collaboration, and trust.

We are currently seeking an experienced Office Manager for our Mayfair estate agency office. This is a maternity cover role, full-time position based in Mayfair, London.

Responsibilities include:

• Managing all aspects of daily office operations to ensure seamless functionality and a professional environment that reflects JLL’s premium brand standards.
• Providing comprehensive administrative support to the estate agency team, including diary management, meeting coordination, client documentation preparation, and property marketing materials.
• Overseeing reception coverage, visitor management and ensuring exceptional client hospitality.
• Supporting compliance and the letting teams across four offices with obtaining AML from landlords, adhering to data protection requirements, and estate agency regulatory standards. Carrying out AML checks using Thirdfort
• Sending T&C’s to clients
• Maintaining digital filing systems, ensuring proper document retention and confidentiality protocols.
• Supporting the teams in delivering exceptional client service.
• Creating new property instructions and remarketing
• Booking in new marketing material
• Checking GSC’s, EPCs, EICRs, landlord licensing, land registry
• Managing online Rightmove/Zoopla/On The Market portals

Requirements:

• Proven office management administrative experience, ideally within property, estate agency, or professional services.
• Exceptional organisational skills with meticulous attention to detail.
• Outstanding English written and verbal communication skills
• Team-oriented approach with ability to support diverse personalities and working styles.
• Calm and focused under pressure and tight timelines.
• Thrives in a fast-paced environment that requires ability to manage competing priorities and competing demands.
• Professional, polished manner with absolute discretion when handling confidential information.
• Proactive problem-solver who anticipates needs and takes initiative.
• Advanced MS Word, MS Excel, MS PowerPoint, and MS Outlook required.

Desirable: Knowledge of the London prime property market, experience with property management software or CRM systems such as RADAR, understanding of estate agency operations.