Office Administrator / Office Coordinator Full Time NEW

Thorburn Landscapes is a growing landscaping and garden maintenance business based in South London.

We are looking for a highly organised and proactive Office Administrator to take ownership of the day-to-day running of our office and support the continued growth of the business.

This is a key role within the company, working closely with the director to improve systems, manage enquiries, and ensure the smooth running of operations.

You will be responsible for:

• Managing incoming enquiries (phone & email), qualifying leads and booking site visits
• Preparing and sending invoices, and tracking payments
• Chasing outstanding payments and maintaining accurate financial records (Xero)
• Coordinating customer and supplier communication
• Coordinating and supporting the scheduling of maintenance and landscaping teams
• Maintaining organised job records and documentation
• Improving and implementing systems to increase efficiency
• Ensuring the smooth day-to-day running of the office
• Compiling staff hours and submitting to external accountant for payroll
• Supporting staff onboarding and maintaining records via our HR platform
• Able to prioritise workload and manage multiple responsibilities without constant supervision

What we’re looking for:

• Someone who takes ownership and responsibility, not just completes tasks
• A proactive problem-solver who looks for ways to improve how things are done
• Comfortable working in a fast-paced, growing business

£32,000 – £38,000 depending on experience

Benefits:

• Company pension
• Sick pay
• Additional annual leave (up to +4 days with service)
• Annual bonus scheme
• Informal, supportive working environment

Pay: £32,000.00-£38,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Sick pay

Ability to commute/relocate:

• London SW19 7NB: reliably commute or plan to relocate before starting work (required)

Experience:

• Administrative: 5 years (required)
• office management: 5 years (required)
• Construction or landscaping comany: 3 years (preferred)

Work Location: In person