Occupational Health Telephone Receptionist/Administrator Full Time NEW

We are seeking a professional and proactive Occupational Health Telephone Receptionist/Administrator to join our team. This dual-role position serves as the first point of contact for incoming communications and provides critical administrative support to the Occupational Health Management and Clinical Teams.

The successful candidate will ensure all interactions are handled with professionalism, confidentiality and efficiency, helping to uphold the high standards of our Occupational Health Services.

Note: This position does not carry any managerial or supervisory responsibilities.

Key Responsibilities:

· Telephone Reception Duties:

o Promptly and professionally answer incoming telephone calls, ensuring a positive experience for all callers.

o Route calls to the appropriate individuals or Departments.

o Accurately record and deliver messages in a timely manner.

o Provide general information about The Company, Services, or appointments as needed.

o Respond to enquiries and assist with basic information requests.

o Maintain a courteous, calm and professional telephone manner at all times.

· Administrative Support:

o Provide administrative assistance to the wider Occupational Health Team.

o Support the Management Team with general and ad hoc administrative tasks as required.

o Ensure accurate and timely data entry into Occupational Health systems and relevant databases.

o Prioritise workload effectively to meet Service Level Agreements (SLAs).

o Maintain secure and confidential handling of sensitive Medical or Personnel information.

o Upload documents, manage tasks and schedule appointments using Occupational Health software (Training will be provided).

o Monitor and manage incoming emails, directing or escalating them as appropriate.

o Disseminate relevant information to Team Members in a timely and accurate manner.

o Assist with Diary coordination and forward planning, including availability of Clinicians and appointment scheduling.

o Attend Company Office as requested by Management.

o Maintain and update Logs as requested by Management.

Specific Responsibilities:

· Act as the initial contact for all inbound Company telephone calls.

· Respond to relevant emails and escalate issues to the appropriate Team Member where necessary.

· Assist the wider Administration Team during periods of increased workload or absence.

· Support The Management Team and The Board with delegated tasks and projects.

· Ensure Service Level Agreements are met and proactively communicate any challenges or delays.

· Undertake additional Administrative Duties as reasonably required by Management.

Skills and Competencies:

· Essential:

o Strong interpersonal and communication skills, with a positive “can-do” attitude.

o Confident and courteous telephone manners.

o High attention to detail and accuracy.

o Excellent organisational and time-management skills.

o Ability to manage competing tasks and priorities in a fast-paced environment.

o Able to work independently and as part of a Team.

o Proficient in Microsoft Office applications (Word, Excel, PowerPoint).

o Strong written and spoken English.

· Desirable:

o Previous experience in a Healthcare or Occupational Health setting.

o Familiarity with Occupational Health Software or Client Management Systems.

o Medical Receptionist background.

· Professional Requirements:

o Maintain confidentiality and comply with all aspects of Asclepius OHS Ltd. Data Protection and Confidentiality Policies.

o Adhere to Health and Safety Policies at all times.

o Undertake Training and Development, as required by Management.

o Participate in Appraisals or Performance Reviews, with at least 5 working days’ notice.

o Be flexible and willing to support Colleagues and Team Members when needed.

· Behavioural Competencies:

o Proactively identifies and resolves issues to meet Service objectives.

o Takes responsibility for tasks and follows them through to completion.

o Seeks feedback and opportunities for Professional Development.

o Listens actively and communicates clearly with various audiences.

o Builds rapport and trust through respectful and open communication.

o Demonstrates professionalism and integrity in all interactions.

o Understands the importance of Client Care and strives to exceed expectations.

Equality and Diversity:

· Asclepius OHS Ltd. is an Equal Opportunities Employer.

· We are committed to fostering an inclusive environment and ensuring that individuals with disabilities or from diverse backgrounds have equal access to employment, development and progression opportunities.

Pay: £28,000.00-£30,000.00 per year

Benefits:

• Flexitime
• Health & wellbeing programme
• Sick pay
• Work from home

Experience:

• Medical Receptionist: 5 years (required)

Location:

• Remote (required)

Work Location: Remote