Network Engineer (2nd Line) Full Time NEW

Who Are Vorboss

Vorboss is building London’s next-generation business fibre network. This is a responsibility that we take seriously; we understand that for most businesses, reliable fibre internet is as important as heat, electricity, and water. We want to completely change the fibre network in London (and beyond), and we’re on the hunt for smart, talented people to join us.

At Vorboss, we do the right thing—no matter what. Our unwavering focus on engineering excellence and unrivalled commitment to customer service is trusted by the most important organisations across the UK and Europe in the technology, pharmaceutical, financial, and e-commerce industries.

We’re proud to have earned one of the best reputations in the industry, and it is essential to us that we maintain that reputation as we grow. Our team is tight knit and highly talented. We trust each other to do the right thing, take responsibility, and be a champion for our collective success.

We’re looking for talented, smart people to join us as we embark on this exciting period of growth. Our vision for Vorboss is to be ‘the best job that someone ever had’, regardless of how long they stay with us, and promise to provide a supportive workplace based on respect and trust.

Vorboss is building the future of business infrastructure in London.

We started by building London’s largest fibre network and are now expanding to provide the full range of IT and cybersecurity services that modern businesses rely on. Our goal is simple: give London businesses a single, trusted partner for everything from connectivity to managed IT and cyber protection.

We’re proud to have earned one of the best reputations in the industry and it is essential to us that we maintain that reputation as we grow. Our team is tight knit and highly talented. We trust each other to do the right thing, take responsibility, and be a champion for our collective success.

We’re looking for talented, smart people to join us as we embark on this exciting period of growth. Our vision for Vorboss is to be ‘the best job that someone ever had’, regardless of how long they stay with us and promise to provide a supportive workplace based on respect and trust.

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Role Overview

Vorboss is looking for a Network Support Engineer to help manage the connectivity and infrastructure in our network. This includes helping to commission, maintain and upgrade our network infrastructure, and manage the change when required. You will identify and assess customers’ needs, to achieve, and exceed, customer satisfaction. You will build sustainable relationships and trust with customers through open and interactive communication and handle all customer queries, provide appropriate solutions and alternatives within the expected time frame.

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Key Responsibilities

(Please note that this is not an exhaustive list, and other duties and responsibilities within the scope and grading of the post may arise over time. Due to the fast-paced environment, we require flexibility and a can-do attitude).

• To commission, maintain and upgrade our Network Infrastructure.
• To manage change to the Network Infrastructure when required.
• To be responsible for operational systems and intervene where and when required.
• To maintain correct and detailed documentation for the Network Infrastructure.
• To help adapt and develop technical procedures and Knowledge Base
• To assist other Network Engineers inresolving incidents, requests, and changes in a timely manner, including escalations.
• To be available to work on the Network Infrastructure outside of usual business hours, both planned and unplanned.
• To be able to effectively communicate both orally and in writing both within the technical team, the wider organisation and to customers.

The Right Candidate

• At least 2 years’ experience working withina service desk within an SME / ISP / MSP environment.
• Hands-on experience with monitoring, network diagnostics and network analytics tools.
• Current working knowledge of routing, switching & wireless technologies.
• Good understanding of the OSI or TCP/IPmodel, MPLS/VPLS management and deployment.
• Experience with configuring and maintaining Juniper routers in a service provider environment, and specifically with RSVP based MPLS networks, VPLS, BGP route reflector, and dual stack environments.
• Good experience in and strong knowledge of arange of network and network security platforms including BGP, Juniper or CiscoISP & enterprise routing & switching, Juniper or Cisco Securityappliances and Ruckus & Unifi WAP.
• Desire to learn new technologies, develop advanced networking skills and share them across the team.
• Excellent time management and organisation.

Desired Skills

• Certifications:
• CCNA
• JNCIA-Junos, Fortinet NSE 1 and 2
• SolarWinds Certified Professional
• Degree educated or equivalent work experience
• ITIL Foundation

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• Knowledge of CRM/ERPslike Oracle/Salesforce

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Personal Attributes

• Strong troubleshooting and analytical skills
• Ability to managemultiple priorities in a fast-paced MSP environment
• Proactive mindsetwith a commitment to continuous learning and improvement
• Methodical, organised, and detail focused
• Customer focused with excellent verbal and written communication skills

Benefits

We believe in taking care of our staff both mentally andphysically and in order to support this we offer a range of benefits that youcan access.

• Employee Share Plan
• Company pensionscheme.
• Bonus scheme.
• 25 days of annualleave allowance that increases with years served (excluding bank holidays).
• Private Healthcare.
• Life assurance.
• Income Protection.
• Access to Spill, ourmental health support partner.
• Cycle to workscheme.
• Half price gymmemberships through the healthcare provider.
• Free eye test.
• Travel loan.
• Hastee app, to helpmanage your salary and finances.

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Diversity, Inclusion, And Equal Opportunities

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

We aim to create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued.

This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation, and unlawful discrimination.

Vorboss promotes step-free access at our main headquarters, whilst taking into consideration physical barriers employees might face across all other sites.

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Apply for the position