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Network & Wireless Support EngineerCentral London (Hybrid / Field-Based) Salary: circa £50,000 plus benefitsA leading provider of WiFi, high-speed internet and workspace management software to over 10,000 clients across the UK.Reliable connectivity and smart building technology are mission-critical to their success-so they rely on my client to deliver exceptional service and keep their operations running smoothly. The Role We’re looking for an experienced Network & Wireless Support Engineer to visit my clients London-based customers.This is a field-focused role, where you’ll spend much of your time on-site delivering support and installations, alongside remote working from home or our London office.You’ll be part of a highly skilled team and will play a key role in delivering a premium, customer-facing technical service. Key Responsibilities Support & Incident ManagementTake ownership of on-site fault tickets from diagnosis through to resolutionWork closely with escalation teams when requiredDeliver a high-quality, customer-focused support experienceProject DeliveryCarry out on-site installations alongside project leadsPerform testing, validation, and quality assuranceEnsure smooth deployment of network and wireless solutionsWireless Technical LeadershipAct as a senior point of expertise for wireless technologiesSupport and mentor other engineersContribute to improving wireless support standards and practicesTeam CollaborationSupport helpdesk tickets when not on-siteAssist with planning future installations and site visitsEssential Skills & ExperienceProven experience supporting commercial network and wireless infrastructureStrong customer-facing experience, including on-site supportAbility to work independently and take ownership of issues Technical Skills Strong knowledge of networking fundamentals (TCP/IP, routing, firewalls)Experience with managed wireless solutions and deploymentsWireless expertise including:Site surveysSignal troubleshootingAuthentication protocolsInstallation planningExperience with:VLANsVoIP systemsInternet connectivity (ADSL, leased lines, etc.)Helpdesk/ticketing systems and SLA environmentsRack installations, comms rooms, and structured cablingIf you would like to be considered for this position then please contact Tom Rayner on (phone number removed) or email (url removed) for considerationSpectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
