Member Services Adviser Full Time NEW

Full Time, 35 hours per week

Permanent

Band FL

Salary per annum £34,478.88

Location: London – Hybrid Working

Everyone has a GP – and today alone, GPs and their teams across the UK will see over 1 million patients.

Now the Royal College of GPs is looking for a Member Services Adviser to support our 55,000 members and their patients.

The Royal College of General Practitioners is the largest membership organisation for GPs in the UK. We are committed to improving patient care, developing GP skills and promoting general practice as a discipline.

If you’re enthusiastic, driven, and want a role where you can really make a difference to the College and your own career, we want to hear from you.

The Member Services Adviser role provides a first point of contact to RCGP members, potential members and other stakeholders, responding to enquiries and supporting requests via multiple communication channels within RCGP KPIs, providing an excellent member experience.

Members are at the heart of our organisation and this post is key to college’s deliverables and high-quality customer service. You will be responsible for providing excellent customer service, co-ordination of departmental activities and maintaining the database.

This is a varied role that will suit an enthusiastic and proactive self-starter who is keen to get involved in a variety of different tasks, who has passion for customer service and is able to work with intermittent supervision as part of a diverse, highly motivated team.

You will need a demonstrable experience of working within a fast-paced membership/customer service environment or in a similar role with a proven track record of being able to handle high volumes of calls and email queries simultaneously.

Members are at the heart of our organisation and this post is key to College’s deliverables and high-quality customer service. You will be responsible for providing excellent customer service, co-ordination of departmental activities and maintaining the database.

The successful candidate will share our corporate values. In return, the College offers excellent terms and conditions and a supportive environment where you can do your best working.

The successful candidate will share our corporate values. In return, the College offers excellent terms and conditions and a great working environment.

Please download the Candidate Pack to view the full job description.

To apply, please click ‘Quick Apply’ and complete the application form.

The Royal College of General Practitioners is an equal opportunities employer and welcomes applications from all sections of the community.

~ Building a sustainable future for general practice ~