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Job DescriptionGlobal Merchant & Network Services brings together American Express’ merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation.The Global Strategy, Operations & Performance (GSOP) team serves as a Center of Excellence within Global Merchant and Network Services (GMNS) business unit, focusing on enterprise-level strategy, performance management, and operational delivery. We’re a fast-moving, high-impact team tackling the company’s most important priorities.The Risk & Remediation program management office (PMO) is specifically focused on driving GMNS process excellence, Legal Entity Governance, 1LOD Compliance, Data Governance and managing large risk-related initiatives for GMNS.The GMNS PMO team’s objective is to drive the successful delivery of Project Guardian—a key initiative to enhance the Operational Risk and Control Management strategy within GMNS through strong program management and deep enterprise partnerships.The successful candidate will support a high-priority, enterprise-wide program, providing global program management across key workstreams and deliverables to advance GMNS toward a more robust risk management model. This role offers exposure to multiple teams across GMNS l and the broader American Express organization.ResponsibilitiesThis role is critical to the successful delivery of Guardian, a high-priority, enterprise-level transformation designed to elevate Operational Risk and Control Management across GMNS. The Manager will provide strategic program leadership and coordination across complex GMNS Financial Crimes workstreams, business unit leaders, and enterprise partners, while maintaining close collaboration with Second Line, Third Line, and key enabling functions to ensure the highest standards of governance, control, and compliance.The successful candidate will be a results-driven transformation leader with a proven ability to operate in fast-paced, high-visibility environments, demonstrate strong executive presence, and influence outcomes across a highly matrixed organization. This role offers significant exposure to senior leaders across GMNS and the broader enterprise, with the opportunity to shape and embed a more mature, sustainable risk management model.Key ResponsibilitiesLead and oversee the end-to-end GMNS cross-functional Financial Crimes workplan, ensuring disciplined execution, effective risk management, and timely delivery of all critical program milestones and outcomesServe as the central program management function, acting as a trusted conduit between GMNS executive sponsors, business leads, and workstream owners to ensure alignment, transparency, and cohesive deliveryProvide strategic PMO oversight and active support to the Financial Crimes workstreams, a critical enabler of Guardian’s success, ensuring strong integration with broader risk & control objectivesPartner closely with Client Management Leadership, Control Management, Legal Entity Governance, Network & Acquiring Solutions, Financial Crimes, and Second Line of Defense (2LOD) teams to drive enterprise alignment and executionDrive senior-level communication and reporting, including progress updates, milestone tracking, risk and dependency management, and escalation of key issues and decision points to enable timely resolutionChampion change management efforts, supporting clear, effective communication strategies and stakeholder engagement plans to drive adoption and embed sustainable ways of workingStrengthen organizational alignment across GMNS and the enterprise by identifying interdependencies, managing cross-functional linkages, and proactively addressing execution risksSupport and lead Guardian Financial Crimes PMO governance forums, represent GMNS in enterprise-level committees (e.g., Operational Risk Management Committee), and contribute insights to relevant Communities of PracticeEstablish and maintain rigorous program governance and documentation standards, ensuring all key artifacts, approvals, and evidence of completion are captured in line with Enterprise PMO and regulatory expectationsQualificationsMinimum QualificationsHighly motivated, proactive self-starter with demonstrated ability to deliver strategic thought leadership and lead complex, cross-functional transformation initiativesProven success operating in fast-paced, highly matrixed environments, with the agility to manage ambiguity, shifting priorities, and competing demands while maintaining focus on outcomesExceptional program and project management expertise, with strong execution discipline and the ability to drive results through influence rather than authorityWorking knowledge of Financial Crimes risk and control frameworks, with experience supporting large-scale transformation or remediation initiatives that strengthen governance, controls, and sustainable risk management outcomesStrong interpersonal and relationship-building skills, with a track record of effective engagement with senior leaders and enterprise partnersExcellent verbal and written communication skills, with the ability to synthesize complex topics and influence decision-making across diverse stakeholder groupsResilient, solutions-oriented mindset with the ability to navigate challenges with professionalism and composureMinimum of 5 years’ experience in project or program management, preferably within a large, global, and highly regulated organizationFlexibility to collaborate across multiple time zones due to the international scope of the rolePreferred QualificationsDegree level qualificationORMCMEmployment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About The TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:Competitive base salariesBonus incentivesSupport for financial-well-being and retirementComprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)Flexible working model with hybrid, onsite or virtual arrangements depending on role and business needGenerous paid parental leave policies (depending on your location)Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
