Log In
Sign Up
Job DescriptionGlobal Merchant & Network Services brings together American Express’ merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation.This role is responsible for supporting GMNS business objectives through effective risk management, operational oversight, and strategic initiatives. The successful candidate will work across multiple functions to help identify and mitigate risks, enhance operational processes, support regulatory and compliance requirements, and drive continuous improvement.The role requires strong stakeholder management skills, the ability to navigate complex environments, and a proactive approach to problem-solving and change management.ResponsibilitiesPartner with business teams to proactively identify, assess, and mitigate risks.Monitor emerging issues, trends, and regulatory developments, ensuring appropriate responses are developed and implemented.Support the design, enhancement, and implementation of controls, processes, and operational frameworks.Collaborate with stakeholders across business, risk, compliance, technology, and operational functions to promote effective governance and compliance.Contribute to the development, review, and implementation of policies, procedures, and standards to support organisational objectives and regulatory requirements.Assess existing processes and operating models, identifying opportunities for improvement and recommending appropriate solutions.Plan, coordinate, and monitor projects and initiatives, ensuring delivery against agreed timelines, milestones, and objectives.Support audit activities, issue management, corrective action plans, and remediation efforts.Prepare and communicate clear updates, recommendations, and reports to stakeholders and leadership teams.Drive a culture of continuous improvement, accountability, and effective risk management.QualificationsDemonstratable experience in risk management, compliance, governance, operational excellence, change management, or a related discipline.Strong understanding of regulatory environments, control frameworks, and operational risk management principles.Experience supporting the implementation of policies, controls, processes, or regulatory requirements.Ability to identify, assess, and communicate risks and potential mitigation strategies effectively.Strong analytical and problem-solving skills, with the ability to manage ambiguity and translate complex issues into practical solutions.Excellent stakeholder management and relationship-building skills, with the ability to influence outcomes without direct authority.Strong communication, facilitation, presentation, and consultation skills.Proven ability to work effectively in complex, matrixed organisations and collaborate across multiple teams and functions.Strong organisational skills with the ability to manage competing priorities and deliver results in a fast-paced environment.Self-motivated, adaptable, and accountable, with a demonstrated ability to drive initiatives independently and as part of a team.Employment eligibility to work with American Express in (the country) is required as the company will not pursue visa sponsorship for these positions.About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.About The TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:Competitive base salariesBonus incentivesSupport for financial-well-being and retirementComprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)Flexible working model with hybrid, onsite or virtual arrangements depending on role and business needGenerous paid parental leave policies (depending on your location)Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.