Manager Account Management Full Time NEW

Manager, Account Management

Reading Office

Job Context

We’re looking for an experienced and people focused Manager of Account Management to lead, develop and help scale our Account Management function. This role plays a critical part in retaining and growing our regional customer base by ensuring customers receive exceptional value, support and strategic partnership throughout their lifecycle.

You’ll be responsible for leading a team of Account Managers by empowering them to build strong, long-term customer relationships while driving commercial outcomes. Working closely with cross-functional teams, you’ll help shape account strategy, improve processes and ensure a consistent, high-quality customer experience aligned with Simpro’s growth objectives.

Location: Reading, RG1, on-site.

What You’ll Do

• Collaborate in the development of the Account Management strategy to drive revenue, improve customer experience and reduce churn and cancellation.
• Empower the team of Account Manager’s to have the most impactful interactions with customers within their segment.
• Develop and execute strategies per customer segment to maximise the value Simpro’s customers get from the platform.
• Analyse customer (and other) data to monitor team performance and measure the effectiveness of the Account Management strategy.
• Help scale and further shape Account Management team to drive the team metrics.
• Encourage and lead collaboration between internal teams.
• Represent Simpro for customers, both with executive sponsorship and customer frustrations.

What You’ll Bring

• Extensive experience managing Account Management or Sales teams as well as senior leadership experience (e.g as Head of or Director of Customer Success/ Account Management team), preferably in a SaaS business.
• A strategic mindset and ability to build and maintain business insight.
• Demonstrable experience of owning and delivering on commercial goals, which has resulted in customer growth and retention.
• Excellent people management skills and experience building highly effective teams.
• The ability to create a strong and positive team culture (conducting regular 1-1s and team meetings, ensuring decisions, plans, goals are shared, and that issues are resolved in a timely manner).
• Exceptional customer relationship skills, with the ability to develop and build profitable and successful working relationships with executive stakeholders.
• Excellent interpersonal skills (self-awareness, empathy, approachable conflict resolution, negotiation, and influencing skills diplomacy, tact etc.) and the ability to collaborate effectively across teams.
• Empathy for customers along with passion for revenue and growth.
• Strong analytical skills and a process-oriented mindset.
• Be tech savvy and have a genuine interest in software and products.

What We Can Offer You

• A generous annual leave entitlement plus a personal leave entitlement
• Private Health Insurance
• Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
• Life Insurance
• Company pension scheme, with an uncapped 5% employer contribution
• Generous Parental Leave Program
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Talent Referral Programme – get rewarded for referring a friend to join our team!
• Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment
• Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
• A discounts and cash back scheme
• Casual dress and relaxed office environment
• Opportunities for career progression and development
• Diverse training & internal networking opportunities across all of our product lines
• Service recognition awards

Our Core Values

We Are One Team

We Are Customer Centric

We Are Growth Minded

We Are Accountable

We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.