Logistics Coordinator (Fashion E‑Commerce, Retail, Bonded Warehouse & Returns) Full Time NEW

Department: Logistics / Supply Chain

Reports to: Head of Logistics

Role Overview;

Operating across standard and bonded warehousing, the Logistics Coordinator plays a critical role in ensuring smooth, compliant, and customer-focused stock movement across outbound and return flows. This role requires strong coordination skills, attention to detail, and the ability to work in a fast-paced environment while maintaining high service standards.

Outbound Logistics – E‑Commerce & Retail (Primary Focus)

• Coordinate daily outbound shipments across e-commerce and retail store replenishment
• Ensure on-time, accurate dispatch in line with SLAs and brand standards
• Work closely with warehouse and 3PL partners to manage cut-offs and peak volumes
• Support launches, campaigns, and store opening outbound requirements

Express Carrier & Last‑Mile Delivery Management

• Manage day-to-day operations with express parcel carriers (DHL, DPD, UPS, …)
• Monitor delivery performance, transit times, and exceptions
• Resolve delivery issues in collaboration with Customer Service
• Support freight invoice validation and carrier performance reviews

Bonded Warehouse Operations & Customs Compliance

• Coordinate bonded warehouse stock movements in compliance with HMRC regulations
• Maintain accurate duty-unpaid and duty-paid inventory records
• Liaise with customs brokers, freight forwarders, and warehouse teams
• Support audits, reconciliations, and documentation accuracy

Inbound Logistics (Ad Hoc Support)

• Track inbound supplier and production shipments
• Support customs clearance and delivery scheduling
• Ensure inbound stock availability for launches and retail needs

Return Logistics & Reverse Supply Chain

• Coordinate e-commerce and retail store returns with carriers and warehouses
• Ensure timely processing, grading, and restocking of returned stock
• Support compliant handling of international and bonded returns
• Monitor return volumes, turnaround times, and cost impacts
• Work closely with Customer Service to resolve return-related issues

Retail Store Network Support

• Support logistics for new store openings, refits, and VM rollouts
• Coordinate replenishment and ad hoc shipments to stores
• Support store-to-store and store-to-warehouse transfers

Requirements

Skills & Competencies

• Strong understanding of fashion e‑commerce logistics and fast‑turn, high‑SKU environments
• Experience managing express parcel and courier services
• Knowledge of bonded warehouse operations and customs compliance (highly desirable)
• Strong organisational skills with attention to detail
• Confident using WMS/TMS systems, carrier portals, and Excel
• Proactive problem‑solver with the ability to work calmly under pressure
• Clear communication skills with internal teams, carriers, and external partners

Experience & Qualifications

• 4+ years’ experience in logistics, supply chain, or operations (fashion, e‑commerce, or retail preferred)
• Experience in outbound logistics and last‑mile delivery management
• Exposure to bonded or customs‑controlled warehousing is a strong advantage
• Familiarity with inbound and return flows within an e‑commerce or retail environment
• Logistics or supply chain qualifications (e.g. CILT) are a plus but not essential

Personal Attributes

• Highly organised, detail‑focused, and reliable
• Hands‑on, proactive, and solution‑oriented
• Thrives in a scale‑up environment with evolving processes
• Strong sense of ownership and accountability
• Interest in fashion, retail, and delivering great customer experience

Benefits

• 50% Employee Discount
• 24 days holiday per year (plus bank holidays)
• A paid day off on your birthday
• A paid moving day per year
• Hybrid Working Arrangements – 1 day per week WFH after 6 month probation
• Pension Scheme
• Bonus Scheme
• Employee Assistance Programme for you and your family
• £500 employee referral bonus scheme
• Local Business Discounts (cafés, fitness, beauty etc)
• North-West London office location directly located next to good transport links
• Casual office dress code (your style of dress is up to you, wear what you feel best in)
• Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)
• Regular Office Social Events (e.g. payday socials)