Lettings Associate Full Time NEW

About Us

At Bristol Student Lets & Clifton Rentals, we pride ourselves on delivering exceptional service to students, tenants, and landlords across the city. Our fast‑paced, supportive team works collaboratively to create a smooth and positive rental experience from first enquiry to move‑in.

We’re now looking for a proactive and organised Lettings Associate to join our team — someone who thrives in a busy environment, enjoys helping people, and brings energy and professionalism to their work.

The Role

As our Lettings Associate, you will be a key part of the tenant journey. From handling initial enquiries to preparing tenants for move‑in, you will play an essential role in keeping our lettings process running smoothly.

This is a varied, customer‑focused role where no day is the same. It’s ideal for someone who is organised, personable, and eager to learn.

What You’ll Be Doing

⭐ Front‑of‑House & Enquiry Management

• Acting as a friendly first point of contact in person, by phone, and via shared inboxes.
• Managing the main office inbox and triaging enquiries.
• Greeting visitors and supporting students with empathy and professionalism.

⭐ Lettings Administration

• Handling lettings enquiries and coordinating viewing appointments.
• Processing applications, conducting Right to Rent checks, and verifying documentation.
• Drafting tenancy agreements and ensuring accurate, timely completion of all paperwork.
• Keeping property records up to date in our property management software.
• Uploading and maintaining property listings on relevant portals.

⭐ Viewings & Tenant Onboarding

• Organising and scheduling property viewings.
• Supporting key handovers and move‑in procedures.
• Assisting with student changeover alongside the wider team.

⭐ Operational Support

• Providing administrative support across the lettings and property teams.
• Maintaining office supplies, organisation, and a welcoming workspace.
• Supporting team events, development days, and seasonal activities.
• Helping manage team diaries and assisting with general office coordination.

⭐ Data Protection & Record Keeping

• Handling tenant and landlord data in line with GDPR best practices.
• Ensuring accurate records are maintained and securely stored.

About You

We’re looking for someone who is:

• A strong communicator with excellent customer‑service skills.
• Highly organised and able to manage multiple tasks simultaneously.
• Accurate, attentive to detail, and confident with administrative processes.
• Comfortable using Microsoft Office and property management software.
• Professional, approachable, and calm — especially when supporting students.
• A proactive team player who enjoys contributing to process improvements.

Experience in property, lettings, or customer‑facing roles is helpful but not essential — we’re happy to train the right candidate.

Why Join Us?

• A welcoming, supportive team environment.
• Opportunities to learn and grow within the property sector.
• Varied, interesting work where you make a real impact on tenant experience.
• Modern central Bristol office with a friendly, collaborative culture.
• 37.5 Hours Per Week, Monday to Friday