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Job Responsibilities:
- Management of all phases of a project life cycle, from analysis to project implementation, as well as professional management of project teams with heterogeneous structures
- Conception and implementation of innovative approaches in the field of customer relationship management and customer service
- Development of digital sales and service strategies based on cloud solutions
- Management of customer projects as project manager or sub-project manager
- Coordination of work packages and procedures in direct contact with the customer
- Improvement of new working methods for processes at customers and in the company
Skill Requirements:
- At least 5+ years of experience in an industrial/service company with a focus on CRM or IT
- Excellent problem-solving capabilities
Your technical strengths and professional expertise should include the following:
- Profound knowledge in the areas of customer relationship management, digital sales and customer service
- Good knowledge in the design and implementation of IT architectures or in infrastructure construction and operation
- Good analytical and conceptual skills
- A high degree of service and customer orientation, personal commitment, performance motivation and proactivity
- Team spirit as well as flexibility, mobility and willingness to travel.
