IT Support Technician Apprentice Full Time NEW

Salary £16640 per week

Duration 18 months

Advert closing date 11/07/2026

Description

We are looking for someone to join our 1st line remote support team supporting our client’s IT Systems remotely over the internet, communicating using email, telephone and live chat facilities.

You will be responsible for:

• First line support
• Imaging and maintenance of PCs
• Setup, update and fault diagnosis of customer IT systems
• General network support and troubleshooting
• Call handling: Answering customer queries directly on the phone where required and maintaining accurate records
• Maintaining client databases with up-to-date solutions and keeping a clear record of all activities involved in the call tracking software. This is an audit-able activity and must contain up-to-date records.
• Installation of computers and peripheral devices (e.g. printers, scanners, mobile/smart phones)
• Explaining technical issues in a clear way to non-technical clients
• Answering the phone in a professional manner and, if relevant passing on any information promptly.

Entry requirements

• Good Customer Service Skills
• Confident on Phone
• Some knowledge of IT

Training to be provided

IT Level 3

Things to consider

Skills required

Array

Future prospects

Information Communications Technician Level 3

Hours per week 35

Working week Monday to Friday

Apprenticeship standard Information communications technician (Level 3)

Harrow, Greater London, United Kingdom, HA3 6AG